To: FNS who wrote (5335 ) 11/30/1998 10:52:00 AM From: R2O Read Replies (2) | Respond to of 8358
OT: Beware Fidelity options trades/quotes. On the plus side, Fidelity customer service has always been polite, eager to please and patient (but then, so am I). They are often not very effective, however. On the minus: 1. Fidelity has (on the only market order I've placed in years) scalped 1/4 on a $2 7/8 option ... I followed up with CBOE and the time and trades for that time period didn't show my price, or anything close. They did 'make it right', but it cost me most of the day on the phone to find someone who would/could do it. I also discovered, during the day long conversations, that your confirmed orders can be cancelled at their trade desk, and not communicated to you. I have found nobody who can explain that. (In this case, the trades were reinstated within about 15 minutes, but nobody knew why.) 2. The option quotes are NOT ... do not believe what you read wrt either price, volume or exchange for last trade. They will NEVER quote the last trade, unless (maybe) it happens on the 'primary exchange'. They NEVER report the option volume, only (maybe) the volume on a single (maybe the 'primary') exchange. If you carefully read the 'help' message for options, they now attempt to (after much coaxing) explain what they do, but the doers are definitely disconnected from the 'helpers'. They have refused to put any disclaimers in the quote headers (which should be easy for them to do). In my mind, they're setting themselves up for a lawsuit. 3. They are too slow to do any intraday trading. I've watched may fast movers escape my grasp (since I refuse to use market orders). Some cost me money, some saved me money. BTW, does anyone reading this know how limit option orders are handled when there are multiple markets involved? (Or any non-nasdaq limit orders, for that matter. Presume NYSE listed goes to NYSE, but I get (limit) executions from other exchanges for NYSE listed stocks.) Can't place them on multiple markets withour risk of multiple executions.