While the internuts tumble -
Rockwell Electronic Commerce and Edify Corporation
Forge Strategic Relationship
PR Newswire - November 30, 1998 10:15
Alliance offers businesses a new level of customer contact management performance and
functionality
WOOD DALE, Ill. and SANTA CLARA, Calif., Nov. 30 /PRNewswire/ -- Rockwell Electronic
Commerce, a global leader in mission-critical call center technology, and Edify Corporation
(Nasdaq: EDFY), a global leader in enterprise self-service solutions, today announced a new
worldwide distribution agreement that will enable Rockwell to provide a more comprehensive
customer contact management solution to its call center customers. Rockwell has selected Edify to
join its Alliance Partner Program as its preferred self-service provider, with the intent of offering a
suite of Rockwell solutions tightly integrated with Edify software for call centers of all sizes and levels
of complexity.
"We selected Edify over other alternatives because its software-based self-service products address
the needs of all our call center customers -- including those large, complex call centers that have
helped make the Rockwell name synonymous with reliability and scalability," said Michael
Caglarcan, vice president and general manager of Rockwell Electronic Commerce. "Edify's open
architecture aligns with our own strategy of providing customers open, best-of-breed solutions. In
addition, Edify's integrated Web support and leading Integrated Voice Response (IVR) functionality
will enable Rockwell to offer mission-critical call centers richer, more cost-effective automated
service for differentiating their products and services, expanding their markets and ensuring their
position in tomorrow's marketplace."
Commenting on the market's acceptance of Rockwell's partnership with Edify, Caglarcan continued,
"As we make this announcement, we have four customers who are already in the process of installing
our joint solution, which has resulted in almost a million dollars in revenue."
Edify's flagship product, the Electronic Workforce(R), is a powerful application platform that allows
companies to deploy highly differentiated services across the enterprise for building stronger
relationships with customers. These applications can be accessed from multiple media -- telephones,
web browsers, pagers, self-service, kiosks, and others -- giving customers greater convenience and
superior service. The Electronic Workforce provides connectivity to mainframe and client/server
applications and relational databases, allowing companies to leverage their existing back-end
systems. It is Year 2000 compliant and its flexible, robust open architecture is optimized for
Windows NT(R). Additionally, the Electronic Workforce is highly scaleable and can securely handle
thousands of transactions per hour.
"Our agreement with Rockwell is a key milestone in our strategy to deliver open solutions for large,
complex call centers," said Jeffrey M. Crowe, president and CEO, Edify Corporation. "As
organizations worldwide transform their call centers into assets for building customer relationships
and loyalty, they need solutions that can easily integrate new technologies, scale, and deliver
outstanding service via multiple media channels. Given Rockwell's leadership in the open systems
ACD market, its selection of Edify represents a strong endorsement of our ability to deliver on this
vision."
Edify Corporation is a leading provider of enterprise self-service solutions used by Global 2000
organizations to deploy automated service solutions via the Internet, corporate intranets, and the
telephone. Edify's self-service solutions offer organizations the means to automate, integrate, and
personalize interactions with customers and employees, yielding stronger, more profitable
relationships. The company's software has been licensed to more than 1,150 organizations
worldwide. Edify software is distributed directly and through leading solutions providers, application
partners, and distributors worldwide. With more than 400 employees, Edify Corporation is
headquartered in Santa Clara, Calif., with European headquarters in London, England. Additional
information about Edify may be obtained by calling 408-982-2000 (USA) or +44-181-263-2710
(Europe, Middle East, Africa) or via the World Wide Web at edify.com.
Rockwell Electronic Commerce (www.ec.rockwell.com) is a leading supplier of customer
interaction technologies. These technologies include automatic call distribution (ACD) platforms, call
center and customer contact applications, computer telephony integration (CTI), multi-media and
internet solutions. Rockwell Electronic Commerce delivers open, standards-based technologies that
integrate existing enterprise-wide information systems with robust customer relationship management
applications.
Rockwell (NYSE: ROK) is a global electronic controls and communications company with
leadership positions in industrial automation, avionics and communications, and electronic commerce.
In late June, Rockwell announced that it planned to spin off to shareowners its Semiconductor
Systems business at calendar year end. Rockwell's continuing businesses had fiscal 1998 sales of
approximately $7 billion and 41,000 employees.
SOURCE Rockwell Electronic Commerce
/NOTE TO EDITORS: Rockwell is a trademark of Rockwell International, and
Spectrum is a registered trademark of Rockwell International. Edify and
Electronic Workforce are registered trademarks of Edify Corporation./
/CONTACT: Michael Collyer of Rockwell Electronic Commerce, 630-227-8212,
or fax, 630-227-8186, or e-mail, collyer@ec.rockwell.com; Pamela Ram of Tech
Image Ltd., 847-705-0040, ext. 228, or fax, 847-776-3444, or e-mail,
pamela.ram@techimage.com; or Terese Tricamo of Edify Corporation,
408-486-1713, or fax, 408-486-1800, or e-mail, prdept@edify.com/
/Web site: edify.com
/Web site: ec.rockwell.com
(ROK EDFY) |
