To: keith massey who wrote (1641 ) 11/29/1998 12:17:00 PM From: keith massey Respond to of 4467
To: keith massey (who wrote...) From: etrade (Trial Member) Saturday, Nov 28 1998 7:35PM ET Thanks for posting my message Keith. I've calmed down a bit now, but only after sending Etrades "we've lowered our fees" message and both commission schedules to a few reporters. I'm not sure about the $15 as until the fee change Dec 1 the price has been the same for web and phone. It probably isn't much of an issue anyway since their server has (so far) been very reliable. Only once or twice have I gotten a "function not available" message, and the problem was cleared up in minutes. I do get the impression that one will be taken care of if the right thing is said to the right person, unlike the continual horror stories posted about the banks. If you have any problems go straight to Customer Service manager Mark Phillips rather then the no nothing front line staff. I have perceived a slight slowing lately in order execution relative to what it was. Perhaps there are too many reading this thread and abandoning the banks. I have been doing the switch the order thing that others have mentioned. Even with it slightly slower they are miles in front of Scotia who recently responded to a complaint "it only took us 6 minutes to change your order". I can see the advantage for you in trading higher priced shares. I more often trade the BII and WSP type. Last weeks 6000 BII trade that cost me $60 will cost $180 with the new "lower" fees (only $45 at Priority...with stop loss!). Anyone trading $1-$5 priced shares over $3500 is in for quite a shock next week if they haven't checked the fee schedule since it was "lowered". I'm hoping a backlash will lead them to rethink it. In many cases it would be cheaper for an investor to aquire shares 1000 a day over multiple days then all at once. As for the stop loss and short sales, they told me in May that stop loss was presently being worked on. This week they tell me it is comming but no date has been set. It sounds like everyone is being told something different. I'm sure any target for shorts is wildly optimistic. I wish they would forget about the gimicky stuff (options analysis, voice contact over the net, access to briefing.com) and get the basics covered. I certainly wasn't impressed with my trial of PC quotes, considering the price, although Stockwatch reliability might make me rethink that. The 3 hour drive from here to SwiftTrade's room is starting to look like something to consider, or else dump it all into Tips and forget about trying to trade with what we're up against.