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Technology Stocks : PERI (Periphonics) -- Ignore unavailable to you. Want to Upgrade?

To: Scrapps who wrote (1425)	12/1/1998 1:00:00 AM
From: jach	Respond to of 1682

PERI gets another contract. PERI, at this price is a great buy. IMO. Monday November 30, 11:40 am Eastern Time Company Press Release Interactive Voice Response Systems From Periphonics Handle Increasing Capacity Requirements at Advanced Info Service In Bangkok, Thailand BOHEMIA, N.Y.--(BUSINESS WIRE)--Nov. 30, 1998--Periphonics Corporation (NASDAQ: PERI - news), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration (CTI) and Telecom Enhanced Network Services, has expanded its presence in the international wireless telecommunications industry with deployment of its Interactive Voice Response (IVR) technology at Advanced Info Service (AIS) in Bangkok, Thailand. AIS is a wireless telecommunications provider that renders services to over 900,000 mobile customers. Although AIS had previously used IVR technology, they were unable to expand their old system to service the increasingly varied needs of their growing customer base. ''We previously used Interactive Voice Response systems from another vendor that we were unable to upgrade,'' explained Nontarat Thongpumpurksar, value added service development manager at AIS. ''We changed to Periphonics when the old system had reached its maximum capacity. With Periphonics' open and modular architecture, we are confident that we will be able to expand the existing system as our capacity requirements increase.'' ''The Periphonics system replaced a system that was unable to support the amount of usage to which AIS' needs had grown,'' stated Gary Strzinek, vice president, international operations at Periphonics. ''Because the old system had to be replaced entirely, AIS management was especially impressed with the modular, expandable architecture of the Periphonics systems.'' AIS uses multiple Periphonics IVR systems to expand their product offerings which include account inquiry (called Voice Bill), general information on AIS services, announcing number changes to callers, and greeting new subscribers to introduce them to services. The system processes over 400,000 calls a month for the billing inquiry application alone, with a total of 800,000 calls per month. All of the applications can be accessed through a mobile telephone. Thongpumpurksar continued, ''We were aware of Periphonics' worldwide reputation as a leading provider of IVR technology to telecommunications companies when we went out for competitive bids to replace our old system. We selected Periphonics based largely on the flexibility of the systems and their high performance capabilities.'' Since switching to Periphonics systems, AIS has experienced a major decrease in the problems they had been having in providing customer care. In addition, they have saved money as a result of reduced overhead for both staffing and development services. The ability of IVR to automate internal functions and administrative tasks such as scheduling, and to enable routine calls and processes to be handled mechanically rather than by individual agents, has provided major cost savings to AIS. They have also cut down on their development costs because they have found it easy to bring that task in-house using PeriWorks, a GUI application development tool. They have also been able to develop more applications which has enhanced the usage of their IVR system. Periphonics Corporation develops, markets and supports products and professional services for Computer Telephony Integration and for Telecom Enhanced Network Services using technologies such as Interactive Voice Response (IVR), speech input, messaging, fax and web browsers. The Company's products and services automate call and transaction processing, increase call center agent productivity, and often create new revenue streams for our customers. Headquartered in Bohemia, New York (Long Island), Periphonics has systems installed in more than 50 countries.