Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Ascend Communications (ASND) -- Ignore unavailable to you. Want to Upgrade?

To: zbyslaw owczarczyk who wrote (57670)	12/1/1998 2:49:00 PM
From: H.A.M.	Read Replies (1) \| Respond to of 61433

ASND in CIO Magazine: cio.com _________________________________ CIO Magazine - December 1, 1998 Linking It Together The epitome of Web customer service is to have a seamless integration of multiple channels-all tied to your customer service database. Ascend Communications Inc., a network infrastructure technology provider for telcos, Internet service providers and corporations, is approaching that model with a new method of online service it launched in November with Acuity, formerly known as iChat. Ascend uses both Acuity's WebCenter and iChat products. Ascend, based in Alameda, Calif., has tiered service so that technicians can get the help they need, at a price they're willing to pay. The extensive ramp-up came in part because of a customer focus group the company ran with some surprising results, says John Pohl, senior director for global integration service marketing. "We found out they were looking for something non-traditional. They wanted to bypass the phone and our call center entirely," Pohl says. "They were telling us, 'I'd not only pay extra to get this service, I'd consider switching vendors to get it.'" That Ascend has an extensive knowledge database online and also has chat capabilities as well. But the moment that visitors to the Web site requests a chat session, all of the information about which pages they have visited, their company information, records of any previous uses of customer service (using the phone or Web) is delivered to the technician who fields the chat session. "We know who we're interacting with before we even say hello," Pohl says. The software also has an intelligent agent that prescreens the customer based on the chat request form. The agent searches the site for any pages in the knowledge database that might relate to the customer's question and delivers those to the technician. The company intends to use its chat capabilities for such unusual services as broadcast chat sessions in which it will run seminars for large groups over the Net giving instruction on installing or troubleshooting a particular technology.

To: zbyslaw owczarczyk who wrote (57670)	12/1/1998 4:56:00 PM
From: Mighty Mizzou	Read Replies (2) \| Respond to of 61433

"The Siemens / Newbridge MainStreetXpress 36170 Multiservices Switch is the industry's only true multiservices, multi-access platform and sets the standard by which other solutions are compared," said Brian Jervis, Executive Vice-President, Switching Products Group, Newbridge Networks. This and the holy grail announcement is why NN has no credibility. Absolutely ludicrous. Straight from the John Chambers school of blatant corporate BS. NN is obviously desperate.