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To: Jorj X Mckie who wrote (6129)	12/2/1998 9:16:00 AM
From: Janice Shell	Respond to of 12810

Actually I kept meaning to write to Forest, but didn't get round to it. He must just have had a bad print on TBR the other day... Still not doing brilliantly, though.

To: Jorj X Mckie who wrote (6129)	12/2/1998 4:38:00 PM
From: Don Pueblo	Read Replies (1) \| Respond to of 12810

The Saga of the Crappy Hardware: OK, I went out last Friday to get a new modem. I didn't get the most expensive one, I got the one that was cheap and said it was the same as the best one. The install went bad. I had a lot of trouble. So much trouble in fact, that I went back to CompUSA where I bought the modem and PAID to have it installed. The next day, I plugged in. Sommething was not right. Funny noises. I couldn't get a solid connection. I spent the whole morning checking everything. I checked the phone line. I checked and checked. On Monday, I called my ISP, a local deal that has good service. They helped me fix the 6 dumb sh** things that the install guy did to do to try make the modem work. But the bottom line was, I could not get a good connection and keep connected. The modem was disconnecting on its own. So this afternoon, I went back to CompUSA. I was pissed. I went to the "Pissed Customers" line and asked to get a credit for another modem. I went over and pulled out the best 3COM modem on the shelf, which is what I was going to get before the Crappy Company I Never Heard of suckered me in with their packaging. I went back to the Service desk and the guy said he wanted to see if the install guy would do the install since I already paid for an install. I said, "Nah, I'll pass. I'll eat the 40 bucks, just let me out of here." He said, "Hey, we want you to be happy. I'm refunding your install fee, and BTW the modem you are buying has a 30 buck mail-in rebate. Here's the card. Have a great day." Cool. I'm feeling much better. I just saved 70 bucks! I went home, yanked the modem out of the box, pulled out the PRECISE, EASY TO READ INSTRUCTIONS, and... 4 minutes later, I was online. I like CompUSA and I really like COMS, but they just warned.