To: Richie who wrote (38749 ) 12/5/1998 10:23:00 AM From: rupert1 Respond to of 97611
Compaq and Wildfire Offer Voice-Recognition by: hlpinout December 07, 1998, Issue: 712 Section: Networking Pacific Bell Gets Personal -- Offers Wildfire's Voice-Recognition Mary E. Thyfault Pacific Bell Wireless this week will launch Wildfire Communications Inc.'s voice-activated personal assistant service. Pac Bell will target its high-volume users in Los Angeles; it plans to expand Wildfire to other parts of California and Nevada early next year. Until now, Wildfire's service has been available from small service bureaus. The Lexington, Mass., company redesigned the service for large carriers, adding its speech-recognition software. Pac Bell's version of the service will be priced about $20 a month more than its conventional wireless personal communications services. Users speak contact names and punch phone numbers into a PCS phone. Once personalized, they say "Wildfire" into their phone and a voice responds "How can I help you?" The user replies "Call." Wildfire asks "Call who?" The user responds "Call my boss." Wildfire also receives calls and introduces callers, giving the user the opportunity either to take the call or send it to voice mail. If a user is already on the phone, Wildfire can interrupt that call to tell the user that a specific person is calling. "I'm at the mercy at other people all the time," says Michael Thoms, regional executive chef for Levy Restaurants, which provides food service for sports venues in Los Angeles, Oakland, Calif., and Portland, Ore. "Wildfire makes me more productive. I call people back more often, because I can just say their name." Wildfire software runs on Compaq ProLiant 6599 servers running SCO UnixWare and is connected to Pac Bell's switching center and Signaling System 7 network. Wildfire and Compaq are marketing the integrated offering to other carriers.