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To: LTK007 who wrote (25)12/6/1998 10:57:00 PM
From: simarx  Respond to of 26
 
It's a two edged sword, too many calls means all their agents are working, however if their phone queue is filled than they are turning away customers as well. I discussed this with Mr. Mastrini and he mentioned that they are always working on finding the best middle-ground. But, as long as they are growing you will always have customers that you have to turn away...