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Microcap & Penny Stocks : TSIG.com TIGI (formerly TSIG) -- Ignore unavailable to you. Want to Upgrade?

To: JWC who wrote (11233)	12/8/1998 6:02:00 PM
From: Martin E. Frankel	Read Replies (1) \| Respond to of 44908

Hi Jeff and ALL, I just spoke with Amy regarding the telephone problems, etc. that have been mentioned. We all truly owe her a round of applause and many thanks. She is one of the most sincere and devoted individuals we could ever find... besides being extremely bright and a workaholic. Amy wants to know each and every problem that anyone encounters on either the website or with the telephone service employees. She can't correct what she doesn't know about and she doesn't have that much time to read SI... so complaining here won't help resolve any problems. As a suggestion, therefore, please send any complaints or concerns directly via the "feedback" or "customer service" icons on the CCI website. Those are Amy's e-mail... and she reads each and every one. What is important, however, is that she receive more than a generic complaint. She needs specifics and as much detail as possible as to what the problem was. For example, if it refers to the call center she needs to know the date and approximate time of the call, the name of the person you spoke with (no, it doesn't mean they will get fired), was the person unable to search, unable to take your order, etc. If it refers to the website she needs to know what you did or were trying to do. In other words, Amy is there to help get any and all problems resolved as quickly as possible and to avoid them from happening in the future. But, for her to expedite this she needs details as to what occurred including probably the name on your account. Everyone has been doing a great job so far, so lets help get this matter resolved. Posting on SI won't solve anything. Sending the information to Amy will. As a fellow shareholder I thank you. Be right... Sit tight!!! Best always, Marty