SI
SI
discoversearch

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor.  We ask that you disable ad blocking while on Silicon Investor in the best interests of our community.  If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.
Microcap & Penny Stocks : TSIG.com TIGI (formerly TSIG) -- Ignore unavailable to you. Want to Upgrade?


To: REW who wrote (11325)12/9/1998 4:19:00 PM
From: Andrew H  Read Replies (2) | Respond to of 44908
 
I like those dollar signs. For the thread's information, I am posting a response I received from Amy to an EM I wrote her detailing a couple of search deficiencies I discovered on the CCI website. Looks like pretty good customer service to me.

<< From: AmyG@visitorsservices.com (Grashel, Amy)
To: Andrew H
Mr. H,
Thank you so much for your feedback. It is quite timely as we
are working on ways to improve the search engine and your feedback is
crucial to this process. Your confusion about the way that the search
works is precisely why we are working to improve the search. Also, your method for finding what you were looking for will be helpful as I pass it to our Call Center so that they agents will be more prepared in the future.
As to your recommendation about a category for Folk music, we
will take it under heavy consideration. The Music Category pages will
continue to grow and evolve, just like the website itself, based on
research and feedback from customers like you.
If you have any more feedback, please do not hesitate to submit it. I read all of them everyday and even if I am unable to respond, you can be sure that it is considered for either current or future implications with the site. Thank you again for your feedback and ongoing support of Compact Connection, Inc.

Sincerely,
Amy Grashel
Director of Customer Service
Compact Connection, Inc.
>>