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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: PAL who wrote (85359)	12/15/1998 11:16:00 AM
From: Mohan Marette	Read Replies (2) \| Respond to of 176387

DELL ONLINE SERVICE AND SUPPORT: THE NEXT GENERATION Paul: New services by DELL in case you missed it. Dell's New Offerings to Include Natural Language Search, Spare Parts Ordering, Automatic File Notification, and a Virtual Help Desk Introduces Dudley to the World ROUND ROCK, Texas, -- Dell Computer Corporation (Nasdaq:DELL), the world's leading direct computer systems company, today announced a series of new service and support capabilities that are available on the company's U.S. web site. The offerings include a natural language search capability called Ask Dudley, a virtual help desk called HelpTech, an automatic file notification service called FileWatch, and a spare parts ordering system. "The new suite of service and support tools makes it easier to troubleshoot PC problems and find detailed, customized information about Dell systems," said Richard Owen, vice president of Dell Online. "This further extends Dell's leadership in providing online service and support to our customers, enhances the customer experience on Dell.com, and provides yet another reason to do business with Dell online." Owen added that direct customer relationships give Dell an unmatched ability to anticipate, understand, and address customer needs. The Dell Advantage Continues . . . Ask Dudley™ The Ask Dudley tool (http://support.dell.com/askdudley) enables Dell customers to ask technical service and support questions online in plain English and find instant answers. A question such as "What's wrong with my modem?" will direct the customer to links that help determine what is wrong with the component. The Ask Dudley technology is licensed from Berkeley, California - based Ask Jeeves. HelpTech Virtual Help Desk HelpTech is a virtual help desk available to corporate MIS departments as part of Dell's Premier Pages™ service. Premier Pages are customized web pages for Dell's corporate customers, and HelpTech assists corporate customers troubleshooting their PCs by providing them with the same tools and applications used by Dell's own technical support professionals. HelpTech includes technical specifications for Dell products, comprehensive troubleshooting information, notification services for software updates and the ability to order parts. Corporate customers can find out more information regarding Dell Premier Pages and HelpTech by contacting their sales representative or by visiting dell.com. Filewatch Proactive Notification Service Dell's new FileWatch Proactive Notification Service helps registered customers keep driver and operating system software current by notifying them of software updates for their PCs. Users can register for FileWatch and begin receiving email notifications at support.dell.com. Spare Parts Ordering Dell customers can obtain information specific to their system about upgrade options, replacement parts and pricing at support.dell.com. Dell.com guides users step-by-step through the online ordering process, and upon completion of an order, sends a confirmation notice verifying when an order has been received. dell.com