Good morning all!
I know this has been posted already, but just incase someone wasn't paying attention.......bombs and all, this one could have slipped by.
Major Publications, Independent Surveys Declare Dell a Winner; Dell Wins More Than 200 Product and Service Awards In U.S. During 1998
BusinessWire, Wednesday, December 16, 1998 at 15:47
ROUND ROCK, Texas--(BUSINESS WIRE)--Dec. 16, 1998--Dell Computer
Corporation (NASDAQ:DELL), the world's leading direct computer systems
company, won more than 200 awards in the United States during 1998,
including many customer satisfaction honors.
Highlights
-- Fortune(R) Technology Buyer's Guide "Readers' Choice" in PCs for
Overall Service and Reliability
-- PC Magazine "Readers' Choice" for Service and Reliability for
desktops and notebooks
-- PC World "Reliability and Service Award" for work PCs, home PCs
and notebooks
-- Highest customer satisfaction rating for servers, desktops and
notebooks from industry analyst firm Technology Business Research
"Our continuing goal is to provide the best customer experience
in the industry," said Michael Dell, chairman and chief executive
officer. "The accolades we have received from customers and reviewers
this year are a testament to the quality of the products and services
we provide. Customers benefit from Dell's direct model, which enables
us to use their feedback in continually refining our technology,
services and support offerings."
A complete list of Dell 1998 awards can be found on the Dell
Web site at dell.com.
Customer Service and Reliability
In December, Dell secured the prestigious Fortune Technology
Buyer's Guide "Readers' Choice" award for Personal Service and
Reliability. Fortune declared that readers "overwhelmingly chose Dell
as 'BEST OF BREED' in PCs, for overall service and reliability."
In the July issue of PC Magazine, Dell became the only systems
vendor to win "Readers' Choice" awards for Service and Reliability for
both desktops and notebooks two years in a row. Since 1993, Dell has
won the desktop award seven times, more than any other PC
manufacturer.
Dell came out on top with PC World readers as well, winning the
magazine's "Reliability and Service Award" for work PCs, home PCs and
notebooks in November. The October issue of Windows Magazine featured
Dell as one of the winners of its Tech Support Survey, in which
readers were asked to rate the reliability of their PCs and their
experiences with technical support.
Computerworld subscribers in January gave evaluations for value,
which resulted in "IT Leaders' Choice" awards for Dell PowerEdge(R)
servers, OptiPlex(R) desktops, Dimension(R) desktops, and Latitude(R)
notebooks. Dell also won the Computerworld PC Customer Satisfaction
Survey this November.
Dell consistently was cited as a leader in Technology Business
Research Inc. (TBR) quarterly customer satisfaction surveys. In May,
TBR announced that Dell was the leading corporate desktop vendor in
its first-quarter Customer Satisfaction Rating. TBR's second-quarter
Customer Satisfaction Rating, announced in July, showed Dell as the
leading corporate notebook vendor. And in October, TBR announced that
Dell had the highest Customer Satisfaction Rating for servers,
desktops and notebooks during the third quarter.
In March, enterprise industry research firm Datapro published its
first survey of PC server customers, in which Dell scored highest in
overall customer satisfaction.
Dell's manufacturing excellence was also honored this year, as
its Austin, Texas, OptiPlex manufacturing facility was a recipient of
a Texas Quality Award in May. Based on the Malcolm Baldrige National
Quality Award criteria and process, the award is given by the Quality
Texas Foundation to organizations that are role models for quality,
customer satisfaction and performance excellence in Texas.
Dell Products
In addition to high marks from its customers for satisfaction and
service, Dell products were acclaimed by product and technology
experts throughout the industry.
Dell's Dimension home and small business desktops won more than
90 awards throughout the year, the most by any of the company's
product lines. Among these were two PC/Computing 1998 "MVP" awards in
December for High Performance PC and State of the Art PC, and three PC
Magazine "Editors' Choice" awards. Dimension desktops also won 32 PC
World "Best Buy" awards in Power, Budget and Home categories, 15
Windows Magazine WinList awards, and 13 PC/Computing "A-List" awards.
Dell PowerEdge servers won two AIM Technology "Hot Iron" awards
in 1998. In September, the PowerEdge 6300 server won the "Best of LAN
Times" award in the Over $25,000 category. Network World gave the
PowerEdge 2300 its "World Class" award in June. In December,
Government Computer News named the PowerEdge 2300 the "Best Server of
1998." The Dell PowerEdge Cluster 6100 won the "Best New Product"
award, in the Server/Large System category, at the Federal Office
Systems Exposition (FOSE) trade show in March.
A Dell Precision(tm) WorkStation 410 won Cadence Magazine's
"Editor's Choice" award in December, and an "Awesome" award from New
Media Magazine in August. In July, PC Graphics and Video gave a Dell
Precision 410 its "Highly Recommended" award. A Dell Precision
WorkStation 610 made the Government Computer News "A-List" in August.
OptiPlex corporate desktops won a total of 27 awards in 1998,
including the Government Computer News "Best Desktop PC of 1998" award
in December. OptiPlex products also won nine PC World Power Desktop
"Best Buy" awards and 14 Windows Magazine WinList awards from January
to June.
In April, a Dell Latitude corporate notebook won the PC/Computing
"Torture Test," marking the third win in four years for Latitude
notebooks. Latitude notebooks won eight PC/Computing "A-List" awards
during the year. Latitude also won five Windows Magazine "WinList"
awards and a "Reviewer's Choice" award from Government Computer News
in October.
The Dell Inspiron 7000 D300LT notebook won a "Jimmy Award" in
December from longtime PC Magazine columnist Jim Seymour, who labeled
it the "best portable PC ever." Maximum PC also praised the Inspiron
7000 that month, giving it the "Best Notebook of 1998" award. Other
honors garnered for Inspiron notebooks this year include five "Best
Buy" awards from the Laptop Buyer's Guide and Handbook, three Windows
Magazine "WinList" awards, two C/Net "Editors' Choice" awards, and two
"Golden Lizzie" awards from Portable Computing.
Ranked No. 125 among the Fortune 500 companies and No. 363 in the
Fortune Global 500, Dell Computer Corporation is the world's leading
direct computer systems company, based on revenue of $16.8 billion for
the past four quarters. Dell designs, manufactures and customizes
products and services to customer requirements and offers an extensive
selection of software and peripherals. Information on Dell and its
products can be obtained through its toll-free number 800/388-8542
or by accessing the Dell World Wide Web site at www.dell.com.
Dell, Dimension, OptiPlex, Latitude and PowerEdge are registered
trademarks; and Dell Precision, Inspiron and PowerVault are trademarks
of Dell Computer Corporation.
Fortune 500 is a registered trademark of Time Inc.
Dell disclaims any proprietary interest in the marks and names of
others.
CONTACT: Dell Computer Corporation, Round Rock
Media Contacts:
Sarah Lavender, 512/728-0885
sarah_lavender@dell.com
or
David Frink, 512/728-2678
david_frink@dell.com
or
Investor Contacts:
Don Collis, 512/728-8671
don_collis@dell.com
or
Robert Williams, 512/728-7570
robert_williams@dell.com
KEYWORD: TEXAS
INDUSTRY KEYWORD: COMPUTERS/ELECTRONICS COMED GOVERNMENT
PUBLISHING
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Copyright 1998, Business Wire
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