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To: Jan Garrity Allen who wrote (526)	12/18/1998 10:14:00 AM
From: Mark R. Rose	Read Replies (1) \| Respond to of 1038

This may be old news to some but take a look. This information was gleaned from USPS Stategic Plan 1998-2002: New products and services. In addition to new revenue that can be generated from the enhancement of traditional services as discussed throughout this section, there are a number of new product opportunities, particularly in providing postal services to cus-tomers through new electronic media. The development of the popular "Dinero Seguro" electronic money order service is an example of a new product designed to serve selected international markets. Another area of investment and potential future revenue has been providing on-line postal services. Offering Internet access to postal services in effect creates a desktop post office, a product of often-stated high appeal for the rapidly growing small office, home office market. Many of these initiatives should be considered research and development pilots at this time. But they could provide a powerful direction if they are successful in proving their merit, even on a small scale. Retail equipment. Commitments of $933 million, 6.5 percent of the total plan, are planned for retail equipment to support the customer service and infrastructure improve-ment strategies. Capital investments for lobby, window, and self-service retail equipment enhance customer service by expanding the availability and convenience of Postal Service products and services. For example, over three-fourths of the retail equipment plan is attributable to the next phases of Point of Service One (POS 1), which began in FY 1996. These terminals will improve customer service, supply comprehensive marketing information and support new or enhanced products and services by enabling retail opera-tions to better manage resources, control inventory and identify profit sources. By the end of 1999, there will be 73,000 terminals in service at 20,000 offices.