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Non-Tech : NetBank(NTBK)-formerly Atlanta Internet Bank -- Ignore unavailable to you. Want to Upgrade?

To: Mike Milde who wrote (1111)	12/22/1998 10:44:00 AM
From: JTinker	Respond to of 2414

>>> I imagine they are overwhelmed with phone calls.<<< I've had better luck getting ahold of them on the phone than through my PC.... Not much but a little better. I really like it when you call U-vest, the phone rings two times at the max. And someone is on the phone.

To: Mike Milde who wrote (1111)	12/22/1998 8:23:00 PM
From: Investor in MI	Read Replies (2) \| Respond to of 2414

I have been regarding these customer complaint issues for a while and I am beginning to think that everyone else is dealing with a different bank than I am. The site is slow, but some are much worse (etrade for example). In my opinion, their customer service is outstanding. I have always been able to talk to a rep when I have a problem and they are very easy to work with. For example, they changed addresses on their mail deposit and sent out new envelopes. I inadvertantly sent a deposit to the old address. I got a letter from the president identifying the problem and a new set of envelopes to prevent recurrance. Basically, they identified the problem, corrected it, and sent me an apology before I even knew there was an issue. Customer service like this and 5.35% yield makes me a long term customer regardless of how slow the web slow. my 2 cents