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Strategies & Market Trends : The Thread Formerly Known as No Rest For The Wicked -- Ignore unavailable to you. Want to Upgrade?

To: BarbaraT who wrote (3601)	12/23/1998 12:37:00 AM
From: Glenn	Read Replies (1) \| Respond to of 90042

CDNW is a dog. I ordered a cd to try it out. I then sent an order for a 2 day fed ex shipment to them. It took a week to get to fed ex. The fee for the fed ex was obviously dumb. Amazon is better. It ships the same day. I complained since I felt it they should understand the competition. The following is their response: Hi Glenn, Thank you for your feedback. I apologize for the delay in responding to your query. We have been very backed up due to the holiday season. I am sorry that there was a slow turnaround time with your last order. I assure you we will do everything possible to increase our shipping time. I apologize for any inconvenience this has caused. Have a happy holiday season. Yours Truly, Jennifer Customer Service CDnow, Inc.