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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Mohan Marette who wrote (86859)	12/23/1998 11:18:00 PM
From: D. Swiss	Read Replies (2) \| Respond to of 176387

Mohan, I had the exact same experience when I bought my sister-in-law a Dell on 12/16 and it was built and shipped on 12/17, about 25 hours after I ordered it, and I was able to track its progress every step of the way online. Amazing!!!!!!!!!!! What an amazing customer experience! I have to confess that I was considering getting my sister-in-law a sub-1000 for her limited use needs, but then i found out that i had to pay a high price upfront, sign up for internet service, send in five separate rebates and then by a monitor and promise that my unborn child will sign up for their internet service :o) . I decide it wasn't worth all the trouble and went the zero hassle Dell route. I am Very happy I chose the smart way to go. On the other hand, I just received a new Compaq in my office (not my choice- a hospital-wide bad decision). It took two weeks to get all the software installed. What a royal pain in the butt. One of the people that works with me HAD TO SEND THE COMPUTER BACK BECAUSE THE HARD DRIVE WAS DEFECTIVE AND WHO KNOWS WHAT ELSE. WHAT KIND OF QUALITY CONTROL IS THAT? I will stick with Dell. :o) Drew

To: Mohan Marette who wrote (86859)	12/23/1998 11:33:00 PM
From: D. Swiss	Read Replies (1) \| Respond to of 176387

Mohan, a nice little excerpt from Vectorvest, which has a buy rating on Dell: "DELL has well above average safety with well above average upside potential. It reflects a stock which is likely to give well above average, quite consistent returns over the long term." :o) Drew

To: Mohan Marette who wrote (86859)	12/24/1998 12:42:00 AM
From: Don Martini	Respond to of 176387

Mohan, thanks for the links showing CPQ's indifferent/inept customer service. No business is better than the skills and attitude of its people. Michael this summer gave 200 shares to each employee to strengthen Dell with an esprit de corps: We're in this together, this is My Company! How wise! Poorly trained/motivated employees put the brakes on growth and profit. A few days ago I walked thru the vacant factory of the firm that brought me to Atlanta 32 years ago. The cafeteria rapartee, the talented execs, the 400 workers are gone; the branches are closed, all leaves have fallen from the tree. They couldn't keep their people! The best left to be competitors. Few were paid so well as to value the job, there was another for better money down the street. It telegraphed to the customers. The business of the company was "management" instead of production and service. The constant turnover was incredibly, fatally expensive. The genius of Michael Dell is to grow exponentially without restaffing every year. Dell workers have a piece of the action, and we profit handsomely therefrom, because it's their company too, as well as ours. You made the point, Mohan!