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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Chuzzlewit who wrote (87189)	12/28/1998 9:18:00 PM
From: kemble s. matter	Respond to of 176387

Chuzz, Hi!!! Yes, I even understood some of the real possibilities of that word "efficiency"....In Austin our group was treated to a tour of the Metric Facility....It was a stunning experience for all of us...as a youth I had worked in a factory in Marcus Hook...Textile...ran much of the machinery as different workers had vacations and they basically trained me to take over the positions so that I could replace whoever went away...surely, things have changed just a bit in those past 30 years... :o).... the way the workers operated the tools and the timing....the seemingly endless precision taylored into the process... the way the quality control was monitored and how they would soon be cutting the burn time down and increasing the productivity, etc......well, let's just say it kept my eyes wide open and ears absorbing the comments of the guide...for obvious reasons the size of the new server facility leaves me breathless...Michael mentions this efficiency quite frequently in numerous articles... Virtual Integration for one and a quote here from Maximum Speed: Lessons Learned From Managing Hypergrowth: " Dell also has a more customer-focused model. We have account teams that work face -to-face with all of our large customers around the world. We work with our suppliers to deliver materials on a pull basis instead of a push basis. We've flipped the traditional manufacturing model around. Instead of waiting to build a machine until we have all the materials in warehouse, and then guessing what people are going to buy, we have focused on how fast the inventory is moving. If we can shorten that time, not only will we save our customers a great deal of money, but they'll also get a superior product that meets their most precise requirements. We've also taken the initiative to define the customer experience in a holistic fashion from he order delivery process, to the set-up, use, and operating experience. We've developed a set of metrics that take these customer measures and tie them distinctly to our company's goals and to every employee's profit sharing and incentive compensation. We believe that the next frontier of competition is in the area of customer service and quality. This doesn't mean that technology or cost-based competition goes away. Those things continue to be important, but the competition is taken to a new level." HAPPY NEW YEAR PAUL Best, kemble