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To: Andrew H who wrote (13628)12/28/1998 9:33:00 PM
From: dennis foster  Read Replies (2) | Respond to of 44908
 
>>What does are competition have that entices customers to come
back?<<
I bought one book from Amazon.com this past year.
They sent me a free coffee travel mug that came just
before x-mas. It was nice of them and it was totally unexpected.
But I don't have any loyalty to them. As a matter of fact my
last two book purchases have been from Books-A-Million, better prices
same service. Also there is a cost to Amazon.com associated with the mug and the shipping.

Dennis Foster