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Non-Tech : AMERITRADE HLD A (NASDAQ:AMTD) -- Ignore unavailable to you. Want to Upgrade?


To: Catcher who wrote (651)1/9/1999 9:55:00 AM
From: Catcher  Respond to of 1848
 
To: the senior ranking AMTD employee reading this thread:

it is now 9:40 on 1-9. your screens give me info on my money as of 1-7. i have to piece together sinfo to see where i stand. feel i was misled. get your act together and at least start telling customers about your limitations. explain to customers that if they want current positions they have to maintain their own records



To: Catcher who wrote (651)1/9/1999 10:53:00 AM
From: mfgrep  Read Replies (1) | Respond to of 1848
 
let me ask you a question.

Do you feel that AMTD is particularly bad with regards to their service as opposed to the other major players?

Have you used any of the other major online trading services?

Just curious.

I will repeat what I said in an earlier post. This is a young industry. This is a high-flying busy bull market. This would be like opening the doors to your brand new business and having screaming kicking customers (whining crying customers) in a stream that never stops. No time to restock shelves, clean floors, change light bulbs etc.

I'm not defending them....I simply think that your gripes are "par" for the industry at this time. Unfortunately I think that this type of service has become the norm for many businesses that are thriving.

For God's sake...I waited on hold for 20 minutes Thursday with CompUSA and never got an answer!! Then Friday I held for another 20 minutes!!
They just don't give a rat's @!#. People are going to buy from them regardless of the service because of the prices.

Regards,

Jason