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To: Jack T. Pearson who wrote (34193)	1/10/1999 11:23:00 PM
From: getgo234	Read Replies (1) \| Respond to of 164684

Interesting article in the NYT this evening discussing the difficulty,at times, returning merchandise after purchasing goods online.

To: Jack T. Pearson who wrote (34193)	1/10/1999 11:23:00 PM
From: Glenn D. Rudolph	Read Replies (1) \| Respond to of 164684

I'll bet there is a lot of brain power focused on how to get the cost of shipping books down. In fact, when I buy only one or two items on-line, the shipping costs are a very big percentage of the total, even when I opt for the lowest cost delivery option. Jack, I suspect the focus is not how to reduce the shipping costs charged to the customer since many people buy multiple items to offset the shipping charge. I believe a lot of brain power is focused on how to save the etailer costs such as the boxes, the labor, etc. Glenn