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To: Jay Lowe who wrote (4149)	1/11/1999 9:51:00 PM
From: ahhaha	Respond to of 29970

I knew there was a thinker out there somewhere.

To: Jay Lowe who wrote (4149)	1/12/1999 8:19:00 AM
From: Jay Lowe	Respond to of 29970

news.com @Home to handle Hartford problems By Corey Grice Staff Writer, CNET News.com January 11, 1999, 5:40 p.m. PT High speed Internet users in Hartford, Connecticut, are hoping that a late night repair will alleviate problems they have had with the @Home Network in recent months. Tele-Communications Incorporated, the largest partner in @Home's cable modem Internet service, will replace a router tomorrow, according to TCI spokesman David Capo. Capo said the cable operator believes the new equipment will improve service for about 2,000 customers in Hartford that may have experienced sluggish Web surfing over the last four months. Separately, @Home today announced new subscriber numbers and said it has made changes in the way it accounted for its distribution deal with Cablevision Systems. The change will result in restated earnings for the company's fourth 1997 fiscal quarter as well as for the first three quarters of fiscal 1998. Recent performance-related complaints concerning @Home include an increased rate of packet loss--missing information from file transfers or other data transfers--as well as slow surfing, Capo said. "It's faster to use a dial-up modem, a 28.8 or a 56K, than it is to use a cable modem," said a frustrated Scott Greczkowski, an information systems director for a law firm and moderator of the Connecticut @Home Users Group. The small group of about 30 @Home users was formed after many had trouble connecting to Internet sites, Greczkowski said. "We're also seeing as high as 80 percent packet loss," he said, adding the problems have been severe enough that a handful of area @Home users have considered filing a class action lawsuit against the company. These service problems are not the first for @Home and TCI. Many users in Fremont, California--@Home's first market--suffered with slow network access last year. The access problems, coupled with news that @Home has placed limits on the length of "broadcast quality" video users can download, had irked some subscribers. The company also is considering, but has not yet implemented, network-wide upload limits of about 128 Kbps, equivalent to ISDN speeds. TCI's Capo said many users experienced packet loss when the company did not properly set up filters for an @Home subscriber's active server. The subscriber's server was mistakenly recognized as a router so "messages were going to this person's server and just dying there," he said. Capo said the problem was corrected in late December and that tonight's repairs should fix any other service issues for Hartford-area users. Accounting adjustments @Home said it will reverse previous non-cash charges taken in the fourth quarter of 1997 and first quarter of 1998, as well as restate its second and third quarters of 1998. The charges were related to its distribution deal with Cablevision. @Home at the time had opted to account for the charges in those two quarters, as opposed to spreading it out over the 57-month agreement. After discussions with the Securities and Exchange Commission, @Home will amortize the deal over the 57 months. As a result, the company will restate the fourth quarter 1997 and the first quarter of 1998 with a lower net loss. And it will restate the second and third quarters of 1998 with a higher net loss, the company said. @Home will report fourth quarter 1998 and year-end earnings January 20. The company also said it ended the year with 330,000 subscribers, slightly higher than the 300,000 that many industry analysts expected. @Home began 1998 with 50,000 subscribers and had 210,000 customers as of last quarter. Many analysts expect cable modem use to boom in 1999.

To: Jay Lowe who wrote (4149)	1/12/1999 8:32:00 AM
From: Jay Lowe	Read Replies (1) \| Respond to of 29970

OT -- Real-world ADSL in Seattle See nwnexus.com for info in real-world ADSL offerings in the Seattle area ... info there includes US West and GTE rate tables, tables of which switches in Seattle area are DSL-ready (basically all), links to US West and GTE DSL info and loop qual requests. I put in an online app for loop qual, received GTE loop qual report on my two lines (both are good to 1.5Mbps), signed up for carrier service via ISP above, got install date within 2 weeks. Everyone knew exactly what they were doing. No muss, no fuss. GTE Rates (now running $99 install special inc. modem + all work) Bronze 256k/64k $ 40 Silver 384k/384K $ 60 Gold 768k/768k $ 80 Platinum 1.5 Mb/768k $120 We're putting 768K/768K in my home office and the same in our office across town ... GTE is changing a mux up the street from our office to enable the office install ... they sent two guys out to climb poles or whatever ... has been very responsive ... not at all like our previous ISDN experience. No ATHM in my area yet.

To: Jay Lowe who wrote (4149)	1/12/1999 8:38:00 AM
From: Jay Lowe	Read Replies (1) \| Respond to of 29970

Cox Claims 3.8 M subscribers with 2% growth 450 K Cox ATHM subscribers by end of '99 (12% penetration of Cox base) Cox sees strong subscriber growth in 1999 By Corey Grice Staff Writer, CNET News.com January 11, 1999, 6:00 p.m. PT update Cox Communications, one of the nation's biggest cable operators, today said it will launch digital services in its three largest markets using Scientific-Atlanta's Explorer 2000 set-top box and expects strong digital services subscriber growth this year. Cox will first roll out a digital television service offering 100 digital channels. The service is already being offered in Phoenix, Arizona, Cox's largest market with more than 600,000 customers, and will soon be available in San Diego and Oklahoma City. Separately, the company said it expects pro forma 1999 revenue growth of 11 percent to 14 percent over last year and operating cash flow to grow as much as 10 percent. The deal with Scientific-Atlanta, first announced a year ago, allows Cox to offer other digital services without having to upgrade the set-top box hardware. Cox anticipates its digital services, including the @Home Internet product, telephony, and digital TV, to reach an estimated 450,000 to 500,000 users by the end of the year. Currently @Home claims some 333,000 subscribers. "We anticipate healthy growth for new services in the coming year," chief financial officer Jimmy Hayes said in a statement. Additionally, Cox expects its core television subscriber base to grow about 2 to 2.5 percent in '99. Cox, a "second-tier" cable operator that claims 3.8 million subscribers, could also roll out video-on-demand (VOD) services, although no timetable has been established. Many industry experts say cable television operators, with their regional fiber optic networks, are well positioned to deliver multiple services such as entertainment, telephone, and Internet access. Cox is part of the @Home Network cable modem Internet service. Several other cable operators, including Time Warner Cable, Tele-Communications Incorporated, and Comcast, have ordered Scientific-Atlanta's Explorer 2000 boxes.