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Non-Tech : StockEdge Online (Realtime Quotes) -- Ignore unavailable to you. Want to Upgrade?

To: Jeff Jordan who wrote (728)	1/11/1999 5:42:00 PM
From: ^Lee^	Read Replies (1) \| Respond to of 1463

15 minutes before the end of the day today the service stopped for everyone. And Friday the connection server was down for over an hour, if you lost your connection you were down for that whole time as I was. Also Friday L2 stopped before open and wasnt fixed for some few users such as myself until nearly noon time. I can't remember the last time stockedge worked properly for one complete week. I am not counting internet problems and delays, just problems confirmed with them over the phone. Doug at tech support, who seemed to be a supervisor, really knew what he was talking about Friday. He told me their back up connection server is not live, they need to move files to it before they can use it, and it takes a long time. What kind of backup is this? PCQuote has 3 server farms all live at the same time, if one goes down the user can switch to another. I have been led to think that the user can choose what server to connect to at pcquote, allowing someone to find the best route through the internet for them. I told Doug about these features and he said they have a backup net connection, but it is only for when there is a problem with the normal connection. I wonder why they don't upgrade hardware to the level of other quote providers? Do they not know what to do? Or do they not want to spend the money?