To: Brooks Jackson who wrote (1206 ) 1/12/1999 9:07:00 PM From: TLindt Respond to of 20297
Gartner Group Financial Services Research Reveals High-volume Billers Anticipate High Growth in Electronic Bill Payments and Presentment 04:15 p.m Jan 12, 1999 Eastern DURHAM, N.C., Jan. 12 /PRNewswire/ -- Presenting bills electronically to customers is about to be commonplace, according to a recent study of high- volume billers. About one quarter of high-volume billers are currently implementing e-bill solutions on the Internet, and another 30% plan to do so in 1999. Ken Kerr, Gartner Analyst and manager of the Gartner study, said, "Presenting bills on the Internet is moving beyond the early adoption phase. E-bill planners for 1999 are responding to growing consumer demand, but they are also acting to match the e-bill offerings of their competitors." Billers believe their customers will choose to pay their bills electronically. High-volume billers expect that the volume of electronic payments received in 2003 will more than double their current electronic volumes. The volume of current electronic payment receipts varies considerably by industry, from a high of 29% for insurance companies to just 5% for the combined cable/telephone industry. Avivah Litan, Research Director at Gartner's Financial Services responsible for Financial Services Payment Systems, commented, "This study finally puts to rest widespread conjecture about the short-term potential of the electronic bill presentment and payment market. For the first time, a research firm has gone straight to the source - high-volume billers - and determined that the majority of them are in fact actively planning electronic billing programs. Indeed, some 40% of all bills generated in the U.S. will be Internet-enabled in 2000. The survey also analyzed the critical factors driving billers in their e-billing efforts, and methodically uncovered their perceptions of the market and industry vendors, indicating who the likely winners and loser will be." These results are based on a survey of billers in the insurance, utility, cable/telephone and credit card industries that have more than 250,000 recurring bills. The Gartner Group survey was conducted during the second half of 1998, and the results and analysis are reported in the 1998 Electronic Bill Presentment and Payment Program Executive Summary Report. Analysis covers billers' current and planned efforts regarding electronic presentment and payments, drivers for adoption, marketing initiatives through their EBPP programs, biller use and evaluation of payment processors and EBPP solution providers, and billers' perspective on consumer acceptance and on the role of banks and governments in the EBPP process. The Gartner Group Financial Services products are a rich set of research and advisory services based on the Gartner Group research and advisory services architecture. The content of these expert and incisive analytical services is enhanced by the addition of the deep and highly quantitative and qualitative research provided the acquisition of Mentis Corporation. The Gartner Group acquired Mentis Corporation during Fall 1998, creating three new research services supporting the financial services industry, which are: * Financial Services Delivery Systems - Strategies and Technologies * Financial Services Payment Systems - Strategies and Technologies * Financial Services Customer Information Management Systems - Strategies and Technologies The EBPP program is part of the company's Payment System service, which covers issues related to EBPP and other electronic payment systems and technologies for the financial services and e-commerce industries, serving both the needs of technology vendors and users in financial services. For additional information, please call Avivah Litan, Research Director, 203-316-1288, or Leah Hutchings, Sales Support: (919) 384-1500 x223, or Sherry McCullough: (919) 384-1500 x225. SOURCE Mentis Corporation Copyright 1999, PR Newswireinfoseek.com