Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : REAL TIME TRADER -- Ignore unavailable to you. Want to Upgrade?

To: Carole Olkowski who wrote (1983)	1/15/1999 3:22:00 AM
From: Gary M. Reed	Read Replies (2) \| Respond to of 2358

Carol, True or False: When RTT was having downtime/lag troubles in late 1996, in the Troubleshooting part of your website, did it not say something to the effect that "if you are experiencing problems, the problem is with your (the customer's) ISP. Our systems are working fine"? True or False: Did you or did you not post on the InterQuote SI board a few months ago telling InterQuote subscribers they should check out RTT? I used to be one of RTT's biggest supporters. You can go back and look at the old posts on this thread and you will see that I was consistently defending RTT while you guys were working the bugs out of the system. As a small business owner myself, I understand growing pains. However, when you guys started blaming the problems on the customers' ISPs, that is when I left. It is one thing to have lousy service; it is quite another to blame the customer for the shortcomings. Hey, I liked your interface a lot. I kept this thread bookmarked because I told myself that if RTT's reliability ever improved, I would consider changing back. However, in over a year of using InterQuote, my one and only complaint (if you could even call it a complaint--it is more of a "wish list") is that they would provide Level II service. So I had to laugh when you were telling people on the InterQuote thread that they should consider RTT. I applaud your quick response to your subscribers' questions and complaints on this board--I really do. That is a big difference between now and when I used RTT. However, you have to put yourself in your customers' shoes and ask yourself "how valuable is our service to our customers if they cannot depend on quotes when they need them?"