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Technology Stocks : IBM -- Ignore unavailable to you. Want to Upgrade?

To: t2 who wrote (4414)	1/17/1999 4:59:00 AM
From: MAKAMAI	Respond to of 8218

A MUST read (slightly off topic) Re: IBM BESTeam Partner SYD.VSE. TECH2000, I admit to being somewhat biased as I own shares in Sideware Systems out of Vancouver BC, but reserve judgement until after you have read the following info from the E-Commerce Times. Based on Friday's close of .77C, approximately a double since Christmas, you could buy over 350 shares of SYD.VSE for every one share of IBM. Then check out their last corporate update on their website at sideware.com. As you may recall, the biggest complaint regarding this past Christmas shopping season was lack of Customer Service Rep (CSR) support. During Beta Testing of Dr. BEAN, one CSR could be communicating in real time with 5 customers at once!! Sideware Systems has a patent on their form of real-time collaboration. Dr BEAN is written in JAVA and is compatible with most any system. DON'T TAKE MY WORD FOR IT, do your own DD. There is also a SYD Thread here on SI and at STOCKHOUSE where you can get other's opinions. IMHO, however, you will be thanking me all the way to the bank!! P.S. The VSE will be open on Monday---you don't have to wait till Tuesday :>)) >>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<< This is from the E-Commerce Times which you can view at the following URL: ecommercetimes.com Sideware Unveils Real-Time Customer Service Tool for IBM E-Commerce Systems James Hollander, Staff Writer E-Commerce Times January 15, 1999 Canadian software developer Sideware Systems Inc. (VSE:SYD) has announced a new customer service tool that enables online merchants to interact with shoppers in real-time over the Internet. The new product appears to consumers as a Java-based whimsical avatar named Dr. Bean. It can interact with online shoppers, and allow a customer service representative (CSR) to respond to shoppers' questions on a real-time basis. Dr. Bean can also guide customers to various pages in the merchant's online store, using a technology for "screen synchronization" between the customer service representative and the online shopper's Web browser. Dr. Bean is a value-added product that can be integrated with IBM middleware products like DB2, Net.Commerce and Websphere, to create e-commerce solutions. Other applications of Sideware's new technology include allowing a customer service representative to suggest alternative products for out-of-stock items, promote add-ons, discuss sales specials, or assist shoppers with trouble-shooting. According to Owen Jones, president of Sideware Systems, "Dr. Bean fills the void that exists in e-Business customer service by providing companies the ability to deliver live, personalized customer service right over the Internet." Additional Product Features: Some of Dr. Bean's other features include CSR lead/follow browser synchronization, same-time chat contextual to Web pages, customer call-queuing and prioritization, and vendor CSR call-escalation. The new product also provides capabilities for product support, tracking of customer activity and buying history, push content prompted by customer profile, up-selling and cross-selling, all of which contribute to increased sales, profits and greater customer loyalty. Written in pure JAVA, Dr. Bean requires no download or storing of additional software on customers' PCs. V/r Bert

To: t2 who wrote (4414)	1/17/1999 3:48:00 PM
From: porcupine --''''>	Respond to of 8218

For a bearish view on IBM from a very well informed Value Investor, see Wayne Crimi's comments at Message 7314193