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Gold/Mining/Energy : Day trading in Canada -- Ignore unavailable to you. Want to Upgrade?

To: Greg R who wrote (2043)	1/19/1999 5:30:00 PM
From: Wizzer	Read Replies (1) \| Respond to of 4467

There are still fundamental arguments that you can have with your on-line broker. I'm no lawyer, but a service agreement does not admonish the provider from being negligent or careless in carrying out the service requested. It also does not allow them to define "best efforts" as saying we are trying, when reality dictates otherwise. If I try to input an order or change an order and am unable to and then I try to call and am put on hold for 15 minutes, it is most certainly is the brokers fault and responsibility. Also if there are companies providing better service including the U.S., they have received a large amount of complaints, and they have dragged their feet in updating their systems while still charging their set commission, I would think that the responsibility lies squarely on their shoulders. On-line brokerages are becoming more receptive to complaints and are dealing with them. They will sometimes try to dismiss your complaint but if you know how things work, they will try to make you happy. Regards, Wisam