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Microcap & Penny Stocks : TSIG.com TIGI (formerly TSIG) -- Ignore unavailable to you. Want to Upgrade?

To: REW who wrote (15305)	1/20/1999 7:32:00 AM
From: dennis foster	Respond to of 44908

Rew or Sam Can one of you ask Mr. Gordon if we can see the details of the pp. He said that it was filed with the SEC but it does not show up. I have no reason not to believe him as he has been very honest with us. I know some things have not happened as fast as he has anticipated, but they do get done. Thanks Dennis F

To: REW who wrote (15305)	1/20/1999 12:05:00 PM
From: Bald Eagle	Respond to of 44908

As requested, the rest of the story on my ordering problem: I received an e-mail from Amy this morning after e-mailing feedback@compactconnection.com for a second time. Here is the message: Yes, I have had it corrected so that you will be charged the appropriate amount for your shipping. It appears to us that you selected UPS 2nd Day Air as a shipping method and that is why the system displayed an $8 shipping charge. I show that an e-mail confirmation for your order was not launched until today. We have had some technical glitches with our automated e-mail system but it seems that they are resolved and the system is functioning properly now. If you have any further questions about this order please let me know. Sincerely, Amy M Grashel Director of Customer Service Compact Connection, Inc. So, I will accept that I probably clicked on UPS 2nd day, but the extra charge wasn't indicated until I called the next day to check on my order. As I mentioned, it wasn't clear to me that my order had been taken and I tried a couple of times to submit it. Next time, I'll write down exactly any messages I get. However, one point, if the phone operator was properly trained, he should have been able to tell me the reason for the $8 charge and change it to what I wanted. I know they have a lot of new employees, so hopefully as they become more familiar with their job, these problems will not re-occur.