To: DownSouth who wrote (14993 ) 1/25/1999 12:12:00 PM From: Vijay Mehta Read Replies (2) | Respond to of 74651
> Monopoly or not, that is the nature of the software industry. > Almost all the costs are sunk in the development of the product. > There are virtually no unit manufacturing costs. I'm in the software industry and I disagree with the some of the statements. I would say that product development cost is usually about 20% to 30% of the total costs. Sure, manufacturing costs are small, but a good percentage is customer support. A good 30% of shrink-wrap product's costs are in post-sales support. As an example, if one in ten Win98 users called Microsoft to take advantage of one free call to diagnose a problem or issue with the OS, the profits will dwindle, since each 30-minute call will cost Microsoft at least the full price of the software. The extent of this changes based on how well the product has been conceived, designed and tested. Pay attention to product conception, which requires a very solid understanding of the product feature requirements. Very often, the software does not have the important features, so a new cycle of development (with a repeat of all the overhead costs) is required. If the initial set of features are not large enough to get a mass market, you do not have the revenue to make improvements to gain an even larger market. The key is to find an unmet need and address that with market development behind it, so you can generate a large volume of users, with as few repeat or upgrade cycles. Where most companies fail is they rush products out - untested, less features, poor understanding of customer needs, so they are forced to repeat their product development lifecycle for the next release, or lose current customers. Microsoft has gained the economies of scale in that its software has a reach of close to 200 million desktops. Getting $5 profit from each one every quarter would meet their current bottom line. But the question is how they can generate that. Is there a powerful need for an upgrade, once you have the basics covered? Vijay