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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Mohan Marette who wrote (91042)	1/24/1999 5:07:00 PM
From: Sig	Read Replies (1) \| Respond to of 176387

Mohan: Thanks for the great articles and good reading on the Indian entrepreneurs. Most successes like that repeat a common thread involving best possible treatment of the customer and interpersonal relationships. In Dells case its ingrained with training from top to bottom of the organization. For a company to try to copy Dell by merely going on-line with sales is just missing the point. Web companies that sell scads of item at a low price, but ship the wrong or substitute items, or sell defective items that require a customer to repackage it, pay the postage, and mail it back to where?? just do not "get it". Cpq, if concentrating only on making $, without major effort to set up timely efficient service/repair capabilities and concern for the customer is going to have problems competing. Even tho Cpq may today have a good reputation (though Tandem and Dec) with large customers, they will continue to lose ground because Dell has an ONGOING effort at improved efficiency and customer satisfaction or accommodation. For example, Dell implemented a lease plan for companies that feel they have a better use for their own immediate cash than to put it in hardware. And a credit card system for individuals. I am not out to trash Cpq and say Cpq won't make money, just that in comparison they will lag Dell in product and service ratings unless top management gets down in the trenches and works at continuous improvements. Trying to copy the Dell Model may be a good start, but it is a dynamic moving target. Will always be 6 months or years ahead. ( and I know you already are aware of this, but what the heck, im paying for the ISP time)( G ) Sig

To: Mohan Marette who wrote (91042)	1/24/1999 8:12:00 PM
From: kemble s. matter	Respond to of 176387

Mohan, Hi!!! RE: ONLINE NATION...WITHIN A NATION... "Online users have become a nation within a nation," said Jill Frankle, program manager in IDC's Internet and eCommerce Strategies research program. "Merchants can no longer ignore the impact of the growing online population. As the percentage of PC households accessing the Internet increases, eCommerce in the U.S. also grows exponentially." Hey, hasn't Michael been telling us this for some time now...?? What a visionary huh? Best, Kemble