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Technology Stocks : Sprint Nextel Corporation (S) -- Ignore unavailable to you. Want to Upgrade?

To: Dave who wrote (124)	1/25/1999 11:42:00 AM
From: Bosco	Respond to of 1691

G'day Dave - certainly, it may be a good thing to flush out the weak spots [and actually, that's to the co's benefits, if the co of concern, in this case, Sprint PCS, is customer focused.] Having said that, anecdotal data - in this case, the people on SI also using Sprint PCS services - do not provide any semblance of technical and/or business information [of course, I ask my questions from my perspective and certainly I don't see any negativity to yours.] As I ve stated earlier, I am clueless about TDMA, CDMA and GSM [I do know a few websites and a friend of mine has a telecom PhD from U.I.] So anything like the scalability and/or fashionability of each technology is welcome AFA I am concerned. If we talk about customer services, it is a different ball of wax. In the latter case, it's nothing to do with TDMA, about which is Skip's concern of bias. Still, even if it is not your intention, I ve no problem people raising and answering the concerns. In conclusion, I support your inquiry as much as the validation and/or rebuttal. Indeed, it is possible that Sprint PCS is having some growing pain, like you said. Why else it needs another 1/2B dollars?! But then, from the methodological standpoint, one person's reaction is hardly statistically sufficient. And indeed, others like Laguna have voiced their counterpoints. Ultimately, difffernt people have different scopes. For instance, since I am an investor, my concerns are for PCS to remain the price leader who can be the #1 or #2 in the major markets. If that is the case, technologies - other than scalability - and minor customer annoyance are less of a factor [for me - unless my phone service was the one not functioned properly <g>] best, Bosco

To: Dave who wrote (124)	1/25/1999 1:20:00 PM
From: BubbaAbdul	Read Replies (1) \| Respond to of 1691

Some thoughts on Sprint PCS from a customer... I switched from GTE Wireless to Sprint PCS a few months ago, and have been a very satisfied customer. After comparing the calling plans offered by the various cellular providers, it was clear that the plans offered by Sprint PCS were vastly superior to the others' offerings. With cheaper rates, great sound quality, free roaming, and no need for a yearly contract, the decision was easy. I have been astounded by how many people I know who have either signed up with or switched over to Sprint PCS in recent months. One drawback I would say is that their coverage areas are a bit spottier than the others due to the fact that they're still building the infrastructure, but that seem to be happening pretty rapidly; I have personally witnessed Houston, TX, and Winston-Salem, NC, coming online in the past few months. And at least in the SF area, it's not really a problem unless one frequently travels to the less-populated regions within the metropolitan area. The other area in which I would like to see improvement is the hold times when calling customer support. Sometimes I have waited 10 or even 15 minutes during busy times of the day. I think this is mostly a result of having signed up so many new subscribers in such a short period of time. If they can get a handle on such growing pains, then I don't see what will stop them from capturing a lion's share of the low- to mid-range market. Like I said earlier, an incredible number of my friends and acquaintances have signed up with Sprint in recent months.