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To: LAURIE SELINE who wrote (1026)	1/30/1999 12:59:00 AM
From: Michael Watkins	Read Replies (1) \| Respond to of 1195

What a challenge. Please tell me yours and I will tell you mind. Only I will take a stab first. The bigger picture I see is collaboration, document management, "knowledge management", simple work management, publishing, and related functionality, being delivered in a packaged manner (but highly extensible via defacto (microsoft/web) standards) by fewer large players than there are today. The commodity players will enjoy the biggest part of the pie, as systems become easier to deploy. The functionality that all these systems deliver to one extent or another will become commonplace. Must become commonplace or ubiquitous. Anyone needs to be able to participate in a process and interact with non structured and structered information. People need to be notified about information that may be of interest to them, without overwhelming them. Processes still matter, and systems should not present roadblocks to effecting change. I see organizations wanting to standardize on one set of tools to do all this. They always want to do more than the "standard" tool can do, and the tool needs to enable this. It is not acceptable anymore to create even more islands of information. KM will play a bigger role than people think it will. Its hard to understand, and the term is being applied to everything from real solutions to pieces of hardware. Too bad. But in time. Collaborators will be inside the organization; in different departments, cities, countries; outside the organization. It is too hard to do much of what needs to be done now. This will change. Commoditization will make it happen, or the world will march on, uninterested largely. OTEXF, DOCSF, and Lotus appear to address more pieces of this than anyone right now. What is in your bigger picture Laurie?