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Technology Stocks : INPR - Inprise to Borland (BORL) -- Ignore unavailable to you. Want to Upgrade?

To: Jerry Whlan who wrote (2107)	1/31/1999 4:05:00 PM
From: Kashish King	Respond to of 5102

For those who don't do commercial programming, I want to point out that it is standard practice for all companies ... to ask that the customer who reports a problem document it to the best of their ability. Maybe I'm wrong, but I wouldn't think you would have to point that out to anybody, professional or otherwise. That isn't the issue, the issue is that the product crashes so often under so many circumstances that you quickly realize that they either have no process, a particularly bad process, or AT BEST they shipped it with full knowledge that is was virtually unusable. In so doing, they cost corporations millions of dollars in wasted time and effort, they should be held criminally liable if not financially. They ship stuff that isn't even past ALPHA 1.00X quality. Probably of greater concern is their failure to recognize the problem as a systemic one, it's NOT just a few bugs. We can only hope, and as an investor you should hope, that Inprise does not have the attitude you've expressed about this being normal. As for the asinine analogy of walking into a doctor's office, the doctor did not sell you a product riddled with an uncountable number of defects. We're not stupid Jerry, most of us know when we've been sold a bill of goods for an automobile and receive a bucket of bolts and spare parts. Even those with a financial investment, time investment and emotional investment in their tools are complaining. It's NOT a problem of bugs, it's a problem of either poor process or knowingly selling defective products. I am NOT going to ALPHA TEST their products for them and I know when I'm doing that versus discovering the occasional bug. It has to do with the frequency curve of discovering bugs and the number of bugs that are likely based on the number observed.