Service Industries Stand to Improve Customer Service and Business Productivity With J.D. Edwards
DENVER--(BUSINESS WIRE)--Feb. 3, 1999--
J.D. Edwards Has Been Quietly Penetrating the $34.8 Billion
Market; In 1999, the Company Will Extend Its Reach by
Offering Additional Vertical-Specific Functionality and
Enabling Idea to Action
As further evidence of its commitment to delivering long-term, flexible solutions to customers, enterprise business software provider J.D. Edwards & Company (Nasdaq:JDEC) today announced a new strategic initiative targeting companies in the burgeoning services industries.
The combination of J.D. Edwards' enterprise software solutions, interoperability strategy and ActivEra builds the foundation necessary for this deepened expansion into the services industry market. J.D. Edwards is focusing its industry-specific supply chain solutions on companies in the retail, banking, health care, insurance, hospitality, entertainment, business services, public services (local and state government and K-12 education), construction, engineering, real estate and mining industries.
Governing the initiative is J.D. Edwards Idea to Action, a value proposition designed to help service-oriented companies improve their competitive strength by using software that enhances business control and can change as business needs change, thereby improving customer loyalty, increasing worker productivity and keeping employees satisfied.
According to the U.S. Bureau of Labor Statistics, 25 percent of the nation's economy was based on service/information industries in 1998, however, this market generated more than 37 percent of the nation's new jobs. In light of this overall industry growth, market research firm IDC estimates the services supply chain application market to be $34.8 billion, up 12.3 percent from 1997.
"Thirty-one percent of our total client base falls within the service markets, many of whom are J.D. Edwards' longest term customers," said Ray Rebello, vice president of service industries at J.D. Edwards. "In 1999, J.D. Edwards will continue to augment the industry-specific functionality available in our enterprise solutions through technical enhancements and Idea to Action activators. We will also explore supplements to our internal development efforts with partnerships, equity relationships and technology acquisitions to offer customers a more comprehensive service solution."
Designed to optimize the management of the supply chain in a service organization, J.D. Edwards' integrated solution enables organizations to manage their assets, including employees, facilities, stakeholders and customers. J.D. Edwards' enterprise solution automates the processes by which clients receive services and the flow of the resources needed to provide the services by offering Internet-enabled applications and an integrated workflow engine.
Key applications for the service supply chain include: -0- *T
-- Customer service management and call tracking applications
-- Web-based human resources self-service applications
-- Enterprise-wide profitability solution for managerial accounting, activity-based management and activity-based costing
-- Expanded decision support systems for better analysis of product, customer, supplier and employee information
-- Integrated enterprise asset management enabling coordinated
maintenance of facilities and equipment *T -0-
To support its new services initiative, J.D. Edwards has increased the size of its sales force, created industry-specific business units supported by industry experts within its field organization, and extended existing relationships with leading consulting firms and technology partners.
J.D. Edwards service customers include: PCL, Mann Theatres, FTD, Intrawest, Optika, LaSalle Partners, The City of Overland Park, Kan., The City of Orlando, Fla., and RJB Mining.
About J.D. Edwards
J.D. Edwards provides Idea to Action(TM) software for managing the enterprise and supply chain. The Company's integrated applications give customers control over their front office, manufacturing, logistics/distribution, human resources and finance processes for the consumer products, industrial and service industries. J.D. Edwards enables Idea to Action with ActivEra(TM), a collection of tools and technologies that extend J.D. Edwards' SCOREX supply chain solution and OneWorld(TM) and WorldSoftware(TM) enterprise business software. ActivEra allows customers to change their enterprise software quickly and easily during and after implementation. The Company's solutions operate in multiple computing environments, including Windows NT(R), UNIX(R) and OS/400(R), and are Java(TM) and HTML enabled.
Founded in 1977, J.D. Edwards is headquartered in Denver and posted fiscal 1998 revenues of $934 million. Additional information can be obtained by contacting the Company at 800/727-5333 or via the Internet at www.jdedwards.com.
Note to Editors: J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other product and services of J.D. Edwards used herein are trademarks and registered trademarks of J.D. Edwards World Source Company. The historical results stated above are not necessarily indicative of the results of any future period.
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CONTACT:
J.D. Edwards
Tammy Delever, 303/334-2592
tammy_delever@jdedwards.com
or
The Weber Group
Linda Song, 650/463-8619
lsong@ca.webergroup.com |
