To: HerbVic who wrote (22961 ) 2/2/1999 5:50:00 PM From: soup Respond to of 213173
Cribbed from Raging Bull >Weekend iMac purchasing experience (NYC) -- Second stop: Walked up to Tekserve (West 23rd St). Alas, alack, they close at 4:00, and we showed up at 4:30 (Sorry, soup!). Next!<ragingbull.com To summarize this post, TLB shleps his friends around to four retail outlets -- The Wiz, two CompUSAs and Tekserve -- before deciding to order their iMacs online. To make a long rebuttal short, I summarize a (somewhat dated but wonderfully poignant) description of Tekserve from its Website: >What Is Tekserve? We are electronics engineers who use Macs to design products (robust public access audio/video equipment, industrial controls, Macintosh based product simulators, etc.). When our Macs started breaking, the repair costs shocked us, so we learned how to fix them. Then we started fixing Macs for clients. Instead of charging what the market will bear, we try to follow a fair price model. We're pleased to work on all Macs from the original 128K and Plus to Quadras, Power Macs and PowerBooks. Due to our repair skills, we are also able to offer trade-ins for dead Macs, PowerBooks, mice & keyboards and apply them toward other purchases. We fix Macs fast, usually the same day-analog, power supply, logic, floppy and hard drive repairs. We specialize in PowerBook repairs and have a large stock of spare and replacement parts. We perform fast economical data recovery on crashed and damaged hard disk drives. We also stock a wide variety of cables and accessories, including Absolutely the Best SCSI Cables, active terminators, AppleTalk & high speed modem cables, hard drives, floppy drive head cleaning kits, and other good stuff. At Tekserve, you may wish to relax on our porch swing and enjoy a 10¢ bottle of Coca-Cola while we complete the work. Or browse the internet on our 128kbps ISDN connection. Please feel free to stop by to see our shop and to say hello. We're open Monday to Friday from 9am to 6pm, and Saturdays from 10 am to 4 pm. We are closed on major holidays and holiday weekends.<tekserve.com A lot has been posted about CPU/BB horror stories and one answer is for customers to patronize vendors that do right. You do your friends a disservice by implying that it doesn't matter where they shop and that all vendors are equal. Note: Not everyone needs Tekserve's level of service, but many -- particularly professional users -- do. Bottom line: If you can't discern the difference between buying from a mass-market appliance retailer and an Apple-authorized, Mac-only, full-service provider, you'll likely get the buying experience you deserve. On the flip side, customers need to be repsonsible in terms of doing their own research in terms of defining what their needs are and budget is. (The Apple Store is an excellent resource for pre-shopping as well as purchasing.) To quote an elected official responding to a reporter about political shenanigans: "Hey, the voters ain't no jewels neither ... "