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Non-Tech : Online Broker Down - Sue 'em - EGRP, JBOH, AMTD, SCH, NDB -- Ignore unavailable to you. Want to Upgrade?

To: Pluvia who wrote (2)	2/4/1999 3:47:00 PM
From: ratan lal	Read Replies (2) \| Respond to of 253

i have e-mails going back 2 years till i got fed up.... they can be used in any lawsuit of course attorney can ask for copies of e-mails during discovery......

To: Pluvia who wrote (2)	2/4/1999 4:39:00 PM
From: saju chacko	Respond to of 253

i used to do all my trades through JBOH.... and i always seemed to get the highest price that the stock i was after traded at... i learned to put in a market order is very dangerous... also... when filing a lawsuit one must consider... front running... and payment for order flow... each of which is a conflict of interest for the brokerage firm... since a broker's job is to get the client the BEST POSSIBLE price... e-mail to: chacko7@yahoo.com Saju

To: Pluvia who wrote (2)	2/5/1999 11:25:00 PM
From: bobby beara	Read Replies (2) \| Respond to of 253

Hello Pissed OFF traders, I use AMTD and Schwab. Schwab is excellent from my own personal experience (but more expensive), but you get what you pay for. I use Schwab for critical time sensitive trading. I use AMTD more for positional trading. AMTD has been down electronically numerous times over the last month when I've tried to trade. It's very aggravating at times and I have waited on hold for 15 minutes at times, but I do keep in mind the low price service. The staff is friendly and professional and have resolved any problems to my satisfaction (my experience only). In the old days you used to say you get 2 out of 3: PRICE - SERVICE - QUALITY These days people seem to think you should get all three. NOT POSSIBLE! I believe that if you are a type A trader, that needs to be almost connected to the trading floor at a reasonable price, you should not count on a discount broker. If you are expecting this kind of service for an $8-$20 trade you are being unrealistic. Yes it may be that the online brokerage industry is painting an unrealistic picture of what is possible for $8, but I believe it is also the problem with customer expectations being unachievable. In my own business, I have found customer expectations to becoming more and more tougher to satisfy. IMHO, Don't sue em, just vote with your money, and find a vendor that will satisfy your needs. bb

To: Pluvia who wrote (2)	2/6/1999 10:36:00 AM
From: majormember	Read Replies (2) \| Respond to of 253

Steve, Can thread be expanded to complaints over Full Service Broker's? I'm sure many people when their on-line broker is down go to a back up Full Service Broker. What if THEY screw you too? Hope you don't mind my posting letter I sent CEO, and just like with on-lines, NO RESOLUTION! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ **LEGG MASON FULL SERVICE BROKERAGE ALERT Anyone else having problems with LEGG MASON Brokerage, POST HERE! Letter I just wrote to CEO: Response same as the worst of any on-line brokerage: Mr. Raymond A. Mason Legg Mason Wood Walker 100 Light Street, P.O. Box 1476 Baltimore, MD 21203-1476 Dear Mr. Mason, I am writing you concerning a situation in your Pikesville office. The Branch Manager is aware of the situation with Mr. xxx,xxxx, but is unable or unwilling to attempt to rectify it. On December 3, 1998, I came into the Pikesville office to talk to Mr. xxxxx, who had called me to let me know he was taking the place of xxxxxx, whom I had made a number of trades with. I had spoken to him about the recent extreme upmoves made by companies like EBAY, AMZN, ONSL, BAMM and other fast Internet mover's. He had neither heard of or was not aware of any of the companies to which I spoke. I found it quite unusual that any broker could have avoided at least the knowledge of these recent Internet stocks that had made such spectacular moves. When I got home , logged onto Silicon Investor, my friend who is an excellent technical analyst advised I short the stock MALL . I called Mr. xxxxxx, who made another call to see if the shares could be borrowed, and I shorted 4000 at 34 1/8. The next day I saw MALL drop to $26 (see enclosed chart). I immediately called Mr. xxxxx to buy-back my shares at Market. Being well aware of the quickness these stocks move, I would not place a "Limit Order." Instead of acting on my request, Mr. XXXXXX told me to wait while he got a price. He returned to the phone saying it was $36, did I still want to cover. I was incredulous, having realtimequotes.com, did I ever see an incorrect price. I told him to go check another brokers machine, while I verified my real-time price elsewhere. By this time at least 3 valuable minutes had passed, and when Mr. xxxxx returned, he said the price was now $28, which I also confirmed The crux of my complaint is that when I first called Mr. xxxxxx, he not only did not follow my instructions, but also had no understanding or appreciation of the importance of time in executing my order. The fact is that he punched either an incorrect symbol in his machine, or his machine was not working correctly (doubtful). Had he acted in accordance with my directive I would have covered my short at $28-$28 1/8, Hoping this matter can be resolved quickly. P.S. IT HAS NOT BEEN RESOLVED!

To: Pluvia who wrote (2)	2/6/1999 9:32:00 PM
From: K. Johnson	Read Replies (1) \| Respond to of 253

Hello Pluvia I understood from the beginning that the internet was an imperfect technology and that trading online would carry risks exceeding ordinary brick-and-mortar brokerage trades. For example, late one night my ISP station was struck by lightning! Obviously no internet access a while. Who's to blame? Because I am aware of the potential for random error and risk associated with online trading, I accept responsibility for my own losses during Etrade's breakdown. K.A. Johnson