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Pastimes : ETRADE Sucks! -- Ignore unavailable to you. Want to Upgrade?

To: RickT who wrote (1563)	2/5/1999 10:09:00 PM
From: thomas oakley	Read Replies (2) \| Respond to of 3262

Let me start off by saying that I too am pretty upset with Etrade. They have cost me quite a few dollars over the last week or so. But I have a few other brokers too and they have been no bed of roses either. This is reminisint of aol a little while ago. There are just too many people trying to use to few resources. The main thing that upsets me is the fact that they continue to aggresively sign up new people instead of waiting untill they catch up with their resources. This is just a temporary setback( albeit a very large setback and pain in the a**) In just a short time we will be back to normal and start getting good service again. Etrade will emerge as the best online discount broker on the net just as aol is the best online provider. They are inovators, they take chances, just like us thats what drew us to them in the first place. Their software is the best for the price(when it is working----which it usually is) where else can you get access to ipo's from a discount broker or free nasdq level 2 quotes-----don't get me wrong I've more than my share of cursing at my computer screen and phone line this week, but in a couple of months it will all be in the past especially when their new sites come on line. just my 2 cents

To: RickT who wrote (1563)	2/6/1999 1:53:00 AM
From: Diamond Jim	Respond to of 3262

Lost e mail, I've gotten that from them on 50% of my e mails to them. I've only sent them a few in 1 year. jim Dear Investor: Thank you for choosing ETRADE. Upon an audit of our email system, it appears that an email inquiry you recently submitted may not have been responded to. If you still need assistance with your inquiry, please reply to this message or forward = your inquiry to custemail@etrade.com and we will respond with high priority. = We sincerely apologize for any inconvenience this may have caused you. You may also visit our Learning Center within ESTATION for detailed instructions, definitions, and services to assist you in navigating your ETRADE account. =20 Sincerely, ETRADE Customer Service

To: RickT who wrote (1563)	2/9/1999 9:40:00 AM
From: Diamond Jim	Read Replies (1) \| Respond to of 3262

Here is a perfect example, all the time! I think a computer must answer their e mail. Worthless response, totally worthless. I did NOT send an account application, I sent a question, another one which will go unanswered. You can clearly see my question at the bottom. -------------------------------------------------- ******************************************* ETRADE Someday, we'll all invest this way ****************************************** Dear Mr. Brady: Thank you for choosing ETRADE. We have not yet received your account application. Once we receive your new account application and, if all the information is in good order, your account should be open and activated within one to two business days. If we have any questions regarding your application, we will call you at the phone number you provided within four business days. However, your account may already be open. Here's how to check to see if your account is activated, if you used the online application: 1. Log on to our web site using the User Name and Password that you chose when you filled out the online application. Go to etrade.com and click Log On. 2. Click either the "Trading" or "My Accounts" tab. ? If you see a message saying these are customer-only features, your account has not yet been activated. ? If your "Trading" or "My Accounts" tabs load, your account is activated and you can now access all the customer-only features of the ETRADE Web site. Please note: If you wish to place a trade, you will be asked for your Trading Password. This is the same as your Log-On Password. You should receive a welcome kit from us about five business days after we activate your account. This package contains important information about your account - including all your access codes and a handy user's manual, our "click-by-click guide to online investing." Even before your account is activated, you can begin to use ETRADE's Web site to access useful information. You have immediate access to almost all areas of the site, including ESTATION, ETRADE's 24-hour assistance center. etrade.com ml ESTATION contains an online Tour that allows you to navigate the site and learn about its powerful features, a Learning Center where you can find useful information and answers to your investing and account questions, and a Service Center where you can send us electronic service requests. We hope you enjoy and profit from your relationship with ETRADE and we look forward to serving your financial needs for many years to come. Sincerely, ETRADE Customer Service -------------------------------------------------- I had an order in to buy 50 shares of xxxxx at 130, which was the low of the day. I never got a confirmation of expiration or a buy. It would be nice to know either way. jim brady