"EIC was the first product to provide a totally unified interaction management solution, rendering proprietary devices such as PBXs, IVRs, ACDs, voice mail systems, fax servers, web gateways, and CTI server systems obsolete"
Interactive Intelligence to Demonstrate New Product Features Specifically Designed for Call Centers & Distributed Enterprises
February 19, 1999
INDIANAPOLIS, Feb. 17 /PRNewswire/Interactive
Intelligence(R), the global leader in the
all-in-one Windows NT based unified
communications server market, announced
today that it will demonstrate powerful new
remote capabilities and interaction
management features at the CT Expo show
held in Los Angeles, March 2-4, 1999. The
demonstration will feature significant
enhancements in version 1.3 of the
Enterprise Interaction Center(R) (EIC), in
addition to two new add-on products,
Interaction Dialer(TM) and Interaction
Director(TM), targeted at call centers and
distributed enterprises.
EIC was the first product to provide a totally
unified interaction management solution,
rendering proprietary devices such as PBXs,
IVRs, ACDs, voice mail systems, fax servers,
web gateways, and CTI server systems
obsolete.
"With the unveiling of EIC 1.3, you'll witness
powerful new features, including SS7-based
pre-call routing, inbound and outbound
predictive dialing, and enhanced reporting,
supervisory, administrative, and recording
capabilities," said Joe Adams, Vice President
of Market Communications for Interactive
Intelligence. "You'll also see significant
advances in fault tolerance, security, and
enterprise integration. And watch for a sneak
peek of the next evolution of EIC, offering
multi-server distribution and VoIP support
allowing for dramatic increases in scalability
and reliability."
In addition to new product announcements,
the Interactive Intelligence demonstration
will include EIC basics such as screen pops,
unified messaging, multimedia queuing, web
chats, web callbacks, and Voice Over Net
(VON). The demonstration utilizes live
software and an interactive format, and will
be held every hour at the Interactive
Intelligence exhibition booth (#831).
About Interactive Intelligence
Interactive Intelligence(R) provides total
interaction management solutions for
enterprises, call centers, and service
providers around the globe. The company's
flagship product, the Enterprise Interaction
Center(R) (EIC), is an all-in-one Windows NT
based communications server. EIC takes the
place of PBXs, IVRs, ACDs, voice mail
systems, fax servers, web gateways, and
CTI server systems. Add-on products include
Interaction Web(TM) (text chat, web
callback, and voice over Net calls),
Interaction Recorder(TM) (voice logging),
Interaction Dialer(TM)(predictive dialing), and
Interaction Director(TM) (SS7 pre-call
routing). Interactive Intelligence is
headquartered in Indianapolis with offices in
Atlanta, Boca Raton, Los Angeles, St. Louis,
Washington D.C., Aix-en-Provence (France)
and Tokyo. The Company can be reached at
317-872-3000 or
inter-intelli.com.
SOURCE Interactive Intelligence
/CONTACT: Joe Adams, Vice President of
Market Communications of Interactive
Intelligence, Inc., 317-872-3000, ext. 122,
or joea@inter-intelli.com/ /Web site:
inter-intelli.com
[Copyright 1999, PR Newswire] |
