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Technology Stocks : LAST MILE TECHNOLOGIES - Let's Discuss Them Here -- Ignore unavailable to you. Want to Upgrade?

To: ftth who wrote (2873)	2/14/1999 7:33:00 PM
From: Raymond Duray	Respond to of 12823

Hi Dave, You said: "Videoconferencing, perhaps the application most sensitive to service quality, is a case in point. Though it has been commercially available in one form or another for almost 20 years, it hasn't caught on. While most major corporations use videoconferencing for specific applications, it has not achieved any mass appeal. Even in companies where these specific uses have been very successful, the use of video rarely proliferated--perhaps the most telling indication that videoconferencing will never have widespread appeal. Any suggestion that video will become commonplace reflects wishful thinking rather than discernible market forces." Reminding me of one of my field experiences: In 1984 I installed a videoconference center at Centennial Hall in Juneau, Alaska for Alascom, the ILEC. A matching facility was installed in Anchorage. The marketing folks had done a study indicating level of use by state and federal bureaucracies to justify the cost of development. Eighteen months after I completed the facility I called the teleconference center manager regarding access for a portfolio photograph of the facility. As I finished my inquiry, the manager said "Gee, you really burst my bubble, I thought I had my first paying customer on the line." ?!!!! Seems as though the bureaucrats also enjoyed going to the Nordstrom's in Anchorage, when they had their departmental meetings. Something they didn't think important enough to tell the marketers. Best, Ray