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Technology Stocks : IFLY - travel sales on the web pure play -- Ignore unavailable to you. Want to Upgrade?

To: Jeff Haferman who wrote (4290)	2/16/1999 2:10:00 PM
From: Joe Groovy Dude	Respond to of 4761

Jeff Haferman - sounds like you are an awfully slow typist. Even if it does take you 30 minutes to get squared away, 800 Travel Systems doesn't mind people window shopping. The truth is in the pudding and IFLY will gain consumer confidence with IRIS. I have used it many times and have not once ever had the nightmare some people post. Sure there will be problems, but let us not forget that IRIS is really less than two months old and bugs need to be worked out as with anything new. Just my 2 centz

To: Jeff Haferman who wrote (4290)	2/16/1999 6:29:00 PM
From: PHG	Respond to of 4761

Jeff, Thanks for spending the time and giving a more understandable observation about using the IRIS. I have many of my own but get frustrated trying to explain. Now I generalize and hope they pick up the point. That is all I will contribute because I have learned by reading many of the posts that people will learn at their own pass, regardless of what ever I will say. For some only experiencing something opens the door of considering it. I guess that is why there are so many different brands of every thing. Some people do not, or choose not to see. They would rather justify their own decision by not seeing the differences. Many times the justification of liking or disliking anything is invisible to the naked eye. Joe and some others don't care to see the differences! These are my word, not Jeff's. Phil

To: Jeff Haferman who wrote (4290)	2/16/1999 10:13:00 PM
From: M.R. Davis	Read Replies (1) \| Respond to of 4761

Jeff That's a great point about getting ballpark ideas of prices.... From what I have learnt 800 Travel Systems (IFLY) spent a considerable amount of time studying the reservation process and other online travel sites. Most of the other travel sites have a very high look-to-book ratio - the number of times someone looks up a price before booking.... and it turns out most people are "ballparking" prices and THEN calling up a travel agent on the telephone. The IRIS system was delivered to cut down on the look to book ratio, to deliver better profitability and to inspire customer confidence in the online reservation process. Remember the team behind 800 Travel Systems has great experience in airline ticketing and the reservation process. They have focused, even in the telephone reservations, on making that process highly efficient both for agent and for customer. The IRIS reservation system is the outcome of a careful study of the reservation process and a combined experience of many many years in the travel business and airline ticketing specifically. To look at "the competition"...Preview Travel is mostly made up of people with technical/database experience. 800 Travel Systems is made up of travel industry veterans - Constance Norris' (VP operations) 18 years experience in reservation systems and call center operations dwarfs the combined travel experience of Preview Travel's team. So... yes people might look up prices on Expedia and Preview Travel - but the IFLY team is banking on them on coming to IRIS for the final purchase at the possibly the lowest price and with far better service and much more confidence.