To: Chuzzlewit who wrote (100299 ) 2/16/1999 1:07:00 PM From: jhg_in_kc Respond to of 176387
DELL is Inimitable. Mike Dell's words: "Dell is selling more than $12 million per day over the Internet. And the Internet has become part of the business mainstream. But for Dell, online commerce was only the beginning. Because we viewed the Internet as a central part of our IT strategy, we started to view the ownership of information differently, too. Rather than closely guarding our information databases, which took us years to develop, we used Internet browsers to essentially give that same information to our customers and suppliers—bringing them literally inside our business. This became the key to what I call a virtually integrated organization—an organization linked not by physical assets, but by information. By using the Internet to speed information flow between companies, essentially eliminating inter-company boundaries, it would be possible to achieve precision and speed-to-market for products and services in ways not dreamed possible before. It would be the ultimate business system for a digital economy. I can't say I knew how my early experimentation with electronic bulletin boards would come full circle, to selling billions of dollars' worth of systems over the Internet. Nor did I fully realize how far my adventures in selling computers out of my dorm room would take us. We certainly had our share of rough times, especially when the company was still young. But by following the courage of our convictions and keeping our eyes on what mattered most—our customers, our shareholders, and our people—Dell thrived. Out of these experiences, our strategies for success were born: speed to market; superior customer service; and a fierce commitment to producing consistently high quality, custom-made computer systems that provide the highest performance and the latest relevant technology to our customers. And, as we as a company evolved, our strategies became more robust. " How can you not love a company like this! If Dell can't meet its numbers, no company on earth can. jhg