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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: T L Comiskey who wrote (102515)	2/18/1999 9:55:00 AM
From: Mohan Marette	Read Replies (2) \| Respond to of 176387

Dell to offer direct sales & svc for Deaf,Hard of hearing and speech impaired. Tim: How is this for a breakthrough service,here again that 'first-to-market-thing' is happening as you can tell. ==================================== DELL OFFERS DIRECT SALES AND SERVICE FOR DEAF, HARD-OF-HEARING and Speech-Impaired Customers; No Longer Must TTY Users Go Through Relay Operator Business and High-Tech Editors ROUND ROCK, Texas--(BUSINESS WIRE)--Feb. 18, 1999--Dell Computer Corporation (NASDAQ:DELL), the world's leading direct computer systems company, today announced a new service that enables deaf, hard-of-hearing and speech-impaired customers to communicate directly with Dell sales and customer service representatives via text telephone (TTY). Deaf, hard-of-hearing and speech-impaired customers can reach Dell by calling 877/DELL-TTY or visiting www.dell.com/support. Previously such requests for sales and customer support were relayed through an operator. The operator would forward the question to Dell and finally the information was relayed through the operator back to the customer. "Our service for the deaf and hard-of-hearing customers enables Dell to be directly involved with the customers' needs," says Rick Chase, vice president, customer service and support for Dell's Home and Small Business Group. "It saves customers time and gives them equal opportunity for the customer experience others have with Dell." The service is a breakthrough, according to Dr. Judy Harkins of Gallaudet University in Washington D.C. "For the deaf and hard-of-hearing customers, there is no substitute for direct contact with the company representative on the other end of the line, especially on technical matters. It's commendable to see a major computer company make use of new network technology to better serve its customers."