Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Mohan Marette who wrote (102660)	2/18/1999 1:21:00 PM
From: stock bull	Respond to of 176387

Mohan, I must believe that Dell recognizes this problem. How to solve the problem is another question. I for one have tried to use the web site tech support and gave up. It's easier to call Dell's tech support. I found that its to hard to find the answer to a specific problem. The info on the site is general in nature. Using the "chat" feature of the tech support area is a hit and miss situation. Further, it takes to long to get a response to a question, assuming that you ever get the response. Most people who have a problem don't want to wait for an answer, they want the answer now. As I said, I must believe that Dell understands this situation and has a plan for its resolution. Stock Bull

To: Mohan Marette who wrote (102660)	2/18/1999 1:27:00 PM
From: my2boys	Respond to of 176387

I am no computer novice and I far prefer to talk to tech support than slug through someone's online help system. If I have a human to speak to, I can just ask my question and get an answer. I also get additional information that I often did not even know I needed. Granted that Dell's system may be better than most, I still think many folks will insist on personalized service. Others will just plain need the hand-holding. Perhaps Dell could offer limited telephone support with a fee after X number of calls? God help Dell if my father-in-law bought a sub 1k computer from them. He would eat the profits in a week of calls!