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Technology Stocks : PERI (Periphonics) -- Ignore unavailable to you. Want to Upgrade?

To: John F Beule who wrote (1519)	2/23/1999 3:08:00 PM
From: Mel Spivak	Read Replies (1) \| Respond to of 1682

PERI bouncing on 2 news items. Here's one: Periphonics is New IVR Vendor for Amway's Automated Order Center BOHEMIA, N.Y.--(BUSINESS WIRE)--Feb. 22, 1999--Amway Corporation, one of the world's largest direct selling companies, has replaced its Interactive Voice Response (IVR) system with a solution from Periphonics Corporation (NASDAQ: PERI - news), a worldwide provider of products and services for call processing solutions in Computer Telephony Integration and Telecom Enhanced Network Services. Amway's objective was to improve services and lower costs by increasing access to the IVR system by its independent distributors to 24 hours a day, seven days a week. The directive was to give distributors another access method for order entry in addition to personal telephone contact with live agents, Web access, and modem access. ''Providing our distributors with as much convenience as practical has always been a major goal for Amway management and is the reason we offer them alternative means of placing their orders,'' says Judy Kadish, manager of call center technology. ''Based on our previous experience with Periphonics systems for other applications, we knew the Voice Processing Series (VPS) systems would operate well in our planned Computer Telephony Integration environment. That's why we selected a VPS system for the Amway Automated Order Center and replaced our old system with the Periphonics solution.'' User satisfaction surveys report the system to be a success. The response was very positive for the new IVR system and distributors are pleased with increased system access, as they can now place their orders at their convenience. The Amway Automated Order Center includes multiple VPS units providing ports in Ada, Michigan and in Canada. The Canadian based VPS connects to the IBM host in Ada, Michigan via LAN/WAN access. The U.S.-based systems communicate with the host via directly connected SNA/SDLC host links. Amway has become one of the world's largest direct selling companies by offering anyone the opportunity to have a business of their own. More than 3 million entrepreneurs in 49 affiliate markets have embraced the Amway business opportunity. They market more than 450 Amway nutrition and wellness, personal care, home care, home living and commercial products, thousands of other brand-name products through Amway's catalogs, and a variety of services and educational products. Periphonics Corporation develops, markets and supports products and professional services for Computer Telephony Integration (CTI) and for Telecom Enhanced Network Services using technologies such as Interactive Voice Response (IVR), speech input, messaging, fax and Web browsers. The Company's products and services automate call and transaction processing, increase call center agent productivity, and often create new revenue streams for its customers. Headquartered in Bohemia, New York (Long Island), Periphonics has systems installed in more than 50 countries worldwide. Contact: Periphonics Corp., Bohemia Anne Strauss, 516/468-9591 Anne.strauss@peri.com or Karen L. Ferraro, 516/468-9276 karen.ferraro@peri.com

To: John F Beule who wrote (1519)	2/24/1999 2:07:00 PM
From: John F Beule	Read Replies (1) \| Respond to of 1682

Good thing Schwab has telebroker (aka PERI), now if we shareholders could say the same thing! SCHWAB ONLINE TRADING SYSTEM CRASHES SAN FRANCISCO (CBS.MW) -- Charles Schwab & Co. Inc. experienced mainframe problems on its online trading site shortly after the opening bell Wednesday morning, angering many customers, the company said. San Francisco-based Schwab (SCH) responded immediately, however, by setting up access to stock quotes and trading through the phone, representatives of the leading online brokerage said. cbs.marketwatch.com __________________________________________________________