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To: WR who wrote (28968)	2/25/1999 12:14:00 PM
From: WR	Read Replies (1) \| Respond to of 31646

Taking Over DuPont By Robert Lenzner A YEAR AGO DuPont's computer systems were an incoherent mess and needed an overhaul, but the chemicals giant needed to focus on its core business. DuPont wanted a single, tied-together system to track orders, inventory, billing and collection and to accommodate exhaustive rules for safety, health and the environment. But "we didn't have the experience, people or money to build from scratch," says Cinda Hallman, a senior vice president at DuPont. In came Andersen Consulting and Computer Sciences Corp. (CSC), taking control of the system for ten years at a cost of $4 billion. Andersen's take: at least $550 million. Andersen hired 400 DuPont employees, trained them and moved them into a colorful, open space to encourage teamwork. When DuPont needs to adjust billing for the euro, boost reporting for environmental regulations or adopt a tax code change, Andersen and CSC programmers go to work. The firm meticulously measures response times and displays the results. Andersen has cut the cost of maintaining DuPont's old system by more than 20%. It responds to and solves more than 95% of DuPont's systemwide problems in less than four hours. The outsourcers keep DuPont's "plumbing" humming 24 hours a day, seven days a week. DuPont, meanwhile, takes care of its real business. forbes.com