To: Spartex who wrote (25619 ) 2/25/1999 4:10:00 PM From: DJBEINO Respond to of 42771
NOVELL: Novell stays on-line after hours to support its customers throughout Europe Presswire - February 25, 1999 13:53 M2 PRESSWIRE-25 February 1999-NOVELL: Novell stays on-line after hours to support its customers throughout Europe (C)1994-99 M2 COMMUNICATIONS LTD Novell, the networking software provider, has this week extended the standard operating hours of its European Support Centre (ESC) from 8am to 8pm, Central European Time (CET). Customers and partners likely to benefit from the service include Premium Service customers, Preferred Service 300 customers and the Novell Service Partners, who often need to access technical support outside of normal office hours. June May, vice president for Technical Services and Education, Novell EMEA, explained: "Network managers are often only able to make adjustments to complex infrastructures when their desktop users are off line. Making the Novell European Support Centre even more accessible to our customers and partners is part of Novell's overall customer service strategy offering added value to all partners of its clients." Through its award-winning directory services and directory-enabled networking technologies, Novell is focused on helping its customers become network-ready for the 21st century. This ranges from customer's transitioning to the Euro, ensuring Year 2000 compliance and realising the potential of the Internet for communication, information and business in the future. The Novell ESC provides support for 33 countries across Europe, Middle East and Africa. More information on Premium Service and Preferred Service can be found at support.novell.de or by telephoning 01344 724100