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Technology Stocks : Voice-on-the-net (VON), VoIP, Internet (IP) Telephony -- Ignore unavailable to you. Want to Upgrade?

To: Stephen B. Temple who wrote (2518)	3/2/1999 7:25:00 AM
From: Stephen B. Temple	Respond to of 3178

Call-center options to grow at Expo March 2, 1999 InfoWorld via NewsEdge Corporation : Lucent Technologies and Genesys Telecommunications Laboratories this week will introduce solutions that can handle a variety of call-center communications beyond traditional phone calls. Lucent will demonstrate at the Computer Telephony Expo, in Los Angeles, its CentreVu Internet Solutions, which allows businesses to communicate with customers via multiple channels such as Internet text chat, voice over IP, and e-mail. The company has added enhancements such as forms-sharing, which lets agents and customers simultaneously view and complete online forms; and a multisite capability, which lets enterprises with multiple call centers route calls to the best site based on the available resources. Also new are interface APIs, which let businesses integrate their agents' CentreVu Internet Solution user interfaces with desktop applications, according to company officials. CentreVu Internet Solutions is available now, priced starting at $1,500 per simultaneous agent session. Meanwhile, Genesys at the show will announce Internet Suite, a bundled solution that combines e-mail routing and Web call-back with Web call-through via voice-over-IP and chat capabilities. Mark Orttung, senior director of product management at Genesys, added that Web co-browsing is also available, which lets an agent push Web pages to a customer while simultaneously viewing Web pages. The Internet Suite will ship in early spring. Pricing is unavailable. Blair Pleasant, an analyst at the Pelorus Group, in Raritan, N.J., said she sees a growing trend in the call center toward customer interactions via multiple means. "There's a need to know what's going on in different touch points and to have a repository mechanism so you know what's going on with all customer interactions regardless of the communication used," Pleasant said. Lucent Technologies Inc., in Murray Hill, N.J., is at www.lucent.com. Genesys Telecommunications Laboratories Inc., in San Francisco, is at www.genesyslabs.com. [Copyright 1999, InfoWorld]

To: Stephen B. Temple who wrote (2518)	3/2/1999 7:29:00 AM
From: Stephen B. Temple	Respond to of 3178

MGC Communications Supports Recent FCC Ruling on Dial-Up Internet Traffic March 2, 1999 LAS VEGAS, March 1 /PRNewswire/MGC Communications, Inc., ("MGC") a leading facilities-based integrated communications services provider, (Nasdaq: MGCX), announced today that it joins with other major Competitive Local Exchange Carriers in praising the FCC's decision to support the validity of existing interconnection agreements, as interpreted by state commissions, and uphold state authorities' jurisdiction to preserve existing decisions and agreements relating to reciprocal compensation for local exchange traffic to Internet Service Providers (ISPs). Nield Montgomery, MGC's president and CEO, commented "We support the FCC's ruling to preserve existing reciprocal compensation agreements as it encourages competition and supports prior rulings by 29 states. The FCC's decision was expected and does not materially effect any past or future revenue streams for MGC, as substantially all of MGC's revenue base comes from recurring local and long-distance service revenue. Our network design from inception was to grow a steady base of customers and offer bundled services to the small business and residential customer. We have continued to remain focused on building our intelligent facilities-based network to provide these communications services in our markets." Headquartered in Las Vegas, Nevada, MGC Communications, Inc. provides local and long distance services to small business and residential customers in Las Vegas, Atlanta, Chicago, Southern California and Southern Florida. For more information about MGC visit www.mgccom.com. Forward Looking Statements. Certain statements contained in this Press Release that state the Company's or management's intentions or predictions of the future are forward-looking statements. Management wishes to caution the reader these forward-looking statements, such as the components of future revenue, that are not historical facts, are only estimates or predictions. Actual results may differ materially as a result of risks facing the Company or actual results differing from assumptions underlying such statements. Such risks and assumptions include, but are not limited to, the Company's ability to sustain its existing recurring local and long-distance service revenue in existing and planned markets. Additional information concerning factors that could cause actual results to differ materially from those expressed or implied in the forward-looking statements is contained from time to time in the Company's SEC filings, including but not limited to the Company's report on Form 10-K for the year ended December 31, 1997. Copies of this filing may be obtained by contacting the Company or the SEC. SOURCE MGC Communications, Inc.

To: Stephen B. Temple who wrote (2518)	3/2/1999 7:36:00 AM
From: Stephen B. Temple	Respond to of 3178

Dialogic Leads Computer Telephony Industry With Comprehensive CompactPCI Product Plan March 2, 1999 LOS ANGELES--(BUSINESS WIRE) Dialogic to Provide Full Set of cPCI Products for Developers of High Availability Systems Worldwide Dialogic Corporation (NASDAQ:DLGC), the global leader in open computer telephony (CT), today announced plans to expand its family of CompactPCI(R) (cPCI) products for developers of high availability systems worldwide. The Dialogic cPCI family is being enlarged to include a full range of voice, speech, ATM, network interface, and voice- and fax-over-IP telephony technologies. Dialogic will be demonstrating its cPCI technologies at CT Expo '99, March 2-4 at the Los Angeles Convention Center, Booth No. 1215. Included will be the DM3 IPLink single board solution, with up to 60 channels of Internet protocol (IP) telephony gateway resources, and the DM3 QuadSpan Voice and Digital Network Interface single board solution, with 120 ports of both voice processing and network interface. Unmatched cPCI Support By providing a comprehensive cPCI product line, Dialogic is enabling OEMs, integrators, and resellers to leverage the benefits of the cPCI bus in developing more powerful, telco-grade CT applications. Developers need products that enable them to meet the size and performance demands of public network environments--with the new cPCI offerings, Dialogic customers will be able to scale up to 1680 ports in a single system. "Dialogic is committed to leading the industry into the CompactPCI market, " said John Landau, vice president, Strategic Marketing, Dialogic Corporation. "Bringing open systems-based solutions to the public network will speed the availability of a rich set of enhanced services applications for the public network. And because these open systems solutions are built using industry standard SNMP and remote management software, the overall system ownership cost is reduced." High availability systems, such as those in public networks, must be extremely reliable and easy to repair without system downtime. In addition, network operation requires first-rate administrative and diagnostic tools to keep services up and running. Dialogic cPCI products deliver these capabilities by supporting hot swap and BoardWatch(TM), the award-winning SNMP-based remote management software tool from Dialogic.

To: Stephen B. Temple who wrote (2518)	3/2/1999 7:40:00 AM
From: Stephen B. Temple	Read Replies (2) \| Respond to of 3178

Does CT drive convergence? Is it an enabler? Yes, but everything is still very much in an evaluation phase." Converging On CT For Enterprise March 2, 1999 INTERNETWEEK: To IT managers assessing the effect of convergence on their mission-critical applications, Eric Giler has a suggestion: Install a computer telephony (CT) system to determine how valid convergence is within your network. It's not exactly new advice, but Giler, president and also founder of Brooktrout Technology, said CT has some distinct advantages that could help enterprises as they begin to examine pushing voice and data traffic across a single line or platform. "I think that the computer telephony industry, in general, has the ability to integrate voice, fax and data and make those applications available to a wide variety of users, from small workgroups to large offices," Giler said, in advance of his keynote at this week's Computer Telephony Expo in Los Angeles. Giler said developers also are increasingly using other more open standards such as multivendor interface protocol (MVIP) to create new CT apps, and that there is a huge base of existing developers ready to bring apps to market much more quickly than router-based products from Cisco. "Voice over IP to me is just another CT application; the datacom guys come in with their own architecture while the CT people say, 'Use industrial-strength PCs' " to manage voice and data services, Giler said. "The datacom boys say, 'We will modify existing routers and blades,' but that provides only limited functionality. It's Cisco vs. everyone else." Giler's comments notwithstanding, Sterling Research analyst Sam Alunni said the deployment of CT is just one part of the puzzle facing IT managers investigating convergence. "It makes sense, but it's an old story," Alunni said. "There are so many additional issues, and the factors supporting such a deployment aren't there yet. Does CT drive convergence? Is it an enabler? Yes, but everything is still very much in an evaluation phase." Giler said he would caution IT managers that the pursuit of convergence shouldn't be driven strictly by cost considerations. "Chasing cost savings can be very elusive," he said. "Everyone knows that packet-based data networks are cheaper than circuit-switched, but that alone won't drive people to buy" packet-based voice. "You can operate that circuit-switched network for a penny a minute, so what's the advantage of being cheaper than that?" he asked. "If the world is moving from circuit-switched to packet-based technologies, to make an assumption that you are going to completely throw out your circuit-switched apps is silly." Copyright c 1999 CMP Media Inc.