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To: Kelvin Taylor who wrote (50375)2/28/1999 8:27:00 AM
From: Lynn  Respond to of 97611
 
You are very, very right, Kelvin:

>A happy customer will tell 5 people and a dissatisfied one will tell 20.

And when it comes to something like people's expectations of free internet access, which in their minds translates into a savings of approximately $240, they are going to scream deceptive business practices.

Lynn