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To: JGoren who wrote (23610)3/2/1999 8:31:00 AM
From: Sawtooth  Read Replies (1) | Respond to of 152472
 
<<A good salesman would have found what you were looking for, perhaps by finding out whether you wanted the cheap service plan, first; if so, sell the cheap handset. If the guy wants 1000 minutes, then you sell the premium handset.>>

Confirms my experience, JGoren. The salespeople seem to observe which direction customers are already heading and steer them towards a sale, but not always the best solution. *The customer's always right.*