DynamicWeb to Present "Best Practice" Case Study Along Side of Cisco, Boeing and Bristol Meyers Squib
Cisco CIO Peter Solvik Will Head List of Luminaries Speaking at San Francisco Event
ANDOVER, Mass., March 3 /PRNewswire/ -- According to a recent survey conducted by META Group, overall software and systems integration service expenditures for Customer Relationship Management (CRM) are projected to grow from $1.5 billion in 1998 to $4.7 billion in 2001, a compound annual growth rate of 46 percent. DCI's Customer Relationship Management Conference and Exposition, at San Francisco's Moscone Center, April 19-21, 1999, will showcase the technologies and strategies enabling global businesses to increase customer satisfaction and improve business results through CRM initiatives.
A highlight of the conference will be "best-practice" case studies presented by leading global companies. Headlining the case studies will be Peter Solvik, CIO of Cisco Systems, Inc., who will detail Cisco's decision to rely on the Internet as the company's primary method of interacting and transacting with customers and channel partners. Additional case studies will be presented by Bank of America; Boeing; Bristol-Myers Squibb; DynamicWeb Enterprises; GE Capital; GTE Internetworking; Government Computer Sales, Inc.; Hewlett-Packard; Maersk, Inc.; McGraw-Hill Higher Education; Pitney Bowes; Sears Canada; and US Mint.
The DCI event will also feature keynote addresses by the world's foremost CRM experts and senior executives of leading global technology companies. Included among these will be conference chairpersons Tim Bajarin, president, Creative Strategies, Inc.; Barton Goldenberg, president, ISM, Inc.; Tom Kippola, managing partner, The Chasm Group; and Patrick Bultema, president, The Bultema Company. Additional keynotes will be delivered by Pat House, executive vice president and co-founder, Siebel Systems, Inc.; Anu Shukla, CEO, Rubric, Inc.; Norm Francis, president and CEO, Pivotal Software, Inc.; and Patrick Grady, chairman and CEO, Borealis Technology Corp.
DCI's CRM Conference will feature over 50 comprehensive sessions and interactive workshops in four highly focused tracks covering sales force, marketing, and customer service automation and CRM integration.
Key topics to be covered will include the growing role of marketing automation in an eBusiness environment, the newest mobile computing products, the help desk of tomorrow, and successful CRM implementation, among others.
The exposition, which will be held on Monday and Tuesday, April 19 and 20, will feature hands-on demonstrations of the newest products and technology solutions for sales force, marketing, and customer service automation.
DCI is the largest U.S.-based producer of information technology conferences, trade shows, and expositions, and a leading worldwide provider of high technology education. The company recently announced that its CRM conference and industry-leading Data Warehouse World will be co-located in New York, Aug. 31 - Sept. 2, and Boston, Oct. 25-27, 1999.
SOURCE DCI
03/03/99 /CONTACT: Alan Shulman of
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Additionally, this is not an offer to sell or a solicitation to buy DynamicWeb securities. For additional information, see the Company's periodic SEC filings which can be found at www.sec.gov (edgar data base) |
