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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel? -- Ignore unavailable to you. Want to Upgrade?

To: Sam Biller who wrote (3447)	3/5/1999 12:43:00 PM
From: Benny Baga	Read Replies (1) \| Respond to of 20297

>>>doesn't the Genesis platform allow a user to track a bill from presentment to payment, in a similar fasion to the way a user can track a fed ex or UPS package? investquest.com CheckFree plans to complete alpha testing of the CheckFree E-Bill enhancements in March of 1999, and to conduct beta tests internally and with select banks and billers throughout the spring. A full market launch is slated for late summer of 1999 Expanded event tracking and auditing. Using open, standards-based messages, CheckFree E-Bill tracks information each time a biller, financial institution or consumer initiates a system request -- including enrollment, bill creation, bill delivery, bill payment scheduling, bill payment execution and remittance. CheckFree E-Bill can track these events on CheckFree systems used by financial institutions and billers, or from any other third-party system that is enabled to send tracking events to CheckFree E-Bill. CheckFree E-Bill then enables consumers, financial institutions and billers to access the same event information, providing a variety of customer care options, including self-care by the consumer. By providing billers, banks and end-consumers with open access to all critical events, the costs associated with customer care can be significantly reduced and the overall customer experience enhanced. "The two most common customer care issues are billing amount questions and why a previous payment was not reflected on the current bill," said Peter J. Kight, chairman and chief executive officer. "With the fully interactive biller-to-consumer dialog made possible by CheckFree E-Bill, customers can go online to research billing questions and quickly confirm that their payment has been posted by the biller." If a customer chooses to call customer care with billing questions, the same detailed event information will be available to participating financial institutions and billers.

To: Sam Biller who wrote (3447)	3/5/1999 12:48:00 PM
From: zuma_rk	Read Replies (1) \| Respond to of 20297

<<In addition, doesn't the Genesis platform allow a user to track a bill from presentment to payment, in a similar fasion to the way a user can track a fed ex or UPS package? >> Yeah, that's the way we all understand it will work. In fact the low(er) customer service cost per inquiry is one of the strongest reasons that CF's model works in the first place! I wouldn't go so far to say that the inquiry cost will be non-existent (after all, the cost to develop Genesis and migrate banks over has been substantial), but it's a hell of alot more efficient than what Transpoint has proposed, which is either i) outsource or ii) throw it back to the banks. The end analysis is this: I've used Checkfree (through Quicken) since 1992 and have had maybe two or three problems. In each instance, I used the auto-email feature in Quicken to send an inquiry to Checkfree. In both situations, I got a prompt, courteous follow-up and resolution, also via E-mail, within two or three business days, with absolutely no telephone intervention. (By the way, in one of the instances, my credit card company was in the wrong, posting my account late and charging a late fee. Checkfree got the fee reversed for me). RK